Shift Lead

A Shift Leader is a Team Member in charge of providing direct supervision and ensuring everything runs smoothly during their shift. You’ll ensure that the restaurant is a safe place for Team Members to work and customer to visit.

ESSENTIAL DUTIES & RESPONSIBILITIES

Assign and direct daily duties for Team Members based on role, skills and shift needs

Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction

Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed

Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes

Solve customer complaints quickly and with a smile

Provide feedback to Team Members in a positive manner

Train new Team Members on daily tasks

Balance cash draw and prepare deposit

MINIMUM QUALIFICATIONS

Must be legally eligible to work in the United States

Must be 18 years of age

Must have a source of reliable transportation

Previous quick service restaurant or supervisory experience

Serve-Safe/Local or State Food Service Certification preferred

PHYSICAL REQUIREMENTS         

Ability to meet the following physical requirements with or without reasonable accommodation:

Must be able to exert well-paced and frequent mobility for periods of up to five hours.

Must be able to lift up to 50 pounds.

Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.

Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

In addition to Hourly Wage TIPS, Team Members are eligible for:

Flexible Scheduling

Pay Advances through PayActiv.

Meal Discounts (70% While working/50% when not)

Free Uniform T-Shirt

Referral bonuses for bringing new members to our team

Rapid advancement opportunities – We offer a Manager–in–Training program with pay increase at each step of the training.

All insurance benefits and 401(k) retirement when minimum service and average hours are satisfied

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