Project Analyst – Brookings

Description:

The IT Analyst will be responsible for providing support to client workstations, telecom, printers, servers, and network equipment. This person will be responsible for diagnosing, troubleshooting, and resolving hardware and software issues for the client employees as well as Re-IPing devices connected to manufacturing lines. The role requires an efficient level of technical proficiency and excellent communication skills, as this role will interact with many different users and teams within the clients organization.

Key Responsibilities:

• Provide on-site technical support for end-users at the clients sites

• Provide Standard and Local Software Support — MS Office 365, Outlook, Security tools.

• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.

• Perform ITSM (ServiceNow), MOC & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime.

• Resolve technical problems in a timely and efficient manner to minimize downtime.

• Install, configure, and maintain desktop and laptop hardware and software, including operating systems, applications, and peripheral devices.

• Maintain Dashboard Expectations for Exception & Standard WINTEL PC’s, ITSM (ServiceNow) tickets, Site Telecom, & PC/Server Vulnerabilities

• Communicate technical information to end-users in a clear and concise manner.

• Collaborate with other IT teams to resolve complex technical issues.

• Document all technical support activities in the CMDB/ITSM ticketing system (ServiceNow).

• Contribute to the development of knowledge articles and other support documentation.

Additional Skills & Qualifications:

Qualifications:

• High school diploma or equivalent required; technical degree or certification preferred.

• 1 years of experience in desktop support, including experience with Microsoft Windows operating systems, Microsoft Office applications, and desktop hardware.

• Knowledge of networking and telecommunications technologies.

• Strong problem-solving and analytical skills.

• Ability to lift and move computer equipment weighing up to 50 pounds.

• Experience with telecommunications and printer maintenance is preferred.

• Effective communication skills, both written and verbal.

• Ability to work independently and as part of a team.

Work Requirements:

• Occasional travel to other sites may be necessary.

• Flexibility to handle after-hours support and emergencies as needed.

• Prolonged standing

• Bend/Twist/Stoop

• Overhead work/Reach above shoulder level

• Lifting/Carrying 21-50 lbs

• Operate or work near moving machinery

• Color perception

• Visual inspection

• Noise/Hearing conservation areas

• Squat/Kneel

• Grip/Grasp

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.