Customer Service Representative (CSR)

Dent Nomad is looking for a Customer Service Representative (CSR)
Some experience in automotive industry a plus, but not necessary.
We are growing quickly and would love for YOU to join our team.

Auto Body Customer Service Representative

Are you passionate about automobiles and have a keen eye for detail? Are you ready to embark on an exciting career in the automotive industry? We have an excellent customer service representative job opportunity for you to join our team in the office department handling various customer service duties.
For the customer service jobs description, you will play a vital role in ensuring exceptional customer experiences and maintaining the highest standards of service in the auto body industry. If you have a passion for providing outstanding customer service and thrive in a fast-paced environment, we want to hear from you.

Responsibilities of a Body Shop Customer Service Representative
The customer service representative duties are below:
A customer service manager may serve as the primary point of contact for customers, providing a warm and friendly welcome both in person and over the phone.
Listen attentively to customers concerns, questions, and requests, demonstrating empathy and understanding at all times.
Effectively communicate with customers to gather detailed information about their vehicle and the specific service required, retain customer loyalty.
Provide accurate estimates and quotes for auto body repairs, ensuring transparency and clarity in all interactions.
Work with multiple people on customer service team.
Schedule appointments for customers and coordinate with the service team to ensure efficient workflow and timely completion of repairs.
A good customer service representative will assist customers with insurance claims, working closely with insurance providers to ensure a seamless process.
Making customer inquiries and keeping customers informed about the progress of their vehicle repairs, providing regular updates and addressing any concerns promptly, receiving customer feedback, handling customer accounts and customer questions.
Resolve customer complaints and issues in a professional and diplomatic manner, aiming for swift resolutions and maintaining customer satisfaction to provide an excellent customer service experience, maintain high customer satisfaction.
Customer service representatives will maintain organized and detailed records of customer interactions, service requests, and repair orders.
Collaborate with the auto body technicians and other team members to ensure smooth operations and exceptional service delivery.

Requirements of a Customer Service Representative
High school diploma or equivalent.
Proven experience in a customer service role, preferably in the automotive industry.
Exceptional communication skills, both verbal and written, with the ability to explain technical information in a clear and concise manner.
Strong interpersonal skills and the ability to build rapport with customers, fostering long-term relationships.
Excellent problem-solving abilities, with a proactive and solution-oriented mindset.
Detail-oriented with the ability to handle multiple tasks and prioritize effectively.
Proficient computer skills, as you will be working with customer relationship management (CRM) software and standard office applications.
Knowledge of auto body repair processes, terminology, and industry practices is a plus.
Ability to work in a fast-paced environment while maintaining composure and professionalism.
Ability to work Monday – Friday, with some overtime opportunities.

Benefits of a Customer Service Associate
Our clients may offer a comprehensive benefits package for our full-time employees, including:
Competitive salary
Health insurance
Paid time off and holidays
Join our team and be part of a dynamic and growing company that values its employees and provides a suppor ive work environment.

How to apply to the Customer Service Job
Join our team and become part of a company that values its customers and employees alike.
To apply for this exciting opportunity as a Customer Service Representative in the auto body industry, please submit your resume and a cover letter highlighting your relevant experience and passion for customer service. We look forward to reviewing your application and meeting you in person.
Email me at Sara@Dentnomad.com