INTL – INDIA- Tier II Specialist

Job Description

We have a gap that we need to fill with a contractor, likely for about 12 months with a potential for up to 18 months that wed look to staff out of the Central or Eastern US time zones. Its a relatively general Business Analyst role that will focus on our Risk Management systems. Ive copied some of the general accountabilities and skills/experience below. Is this someplace that Insight Global may be able to support? If so, I can connect with the hiring manager.

Let me know if theres any clarity I can provide on anything here.

Thanks,

Chris

Principal Accountabilities and % of time:

1. Product Maintenance & Analytics (50%):

Supports existing product by answering questions and troubleshooting issues, attempting to find the root cause and escalating when required

Independently makes complex manual updates based on incoming requests as well as utilizing personal judgement to optimize product

Tracks and analyzes key metrics, summarizing insights and findings

Tests routine updates and enhancements to ensure necessary functionality continues to work and are user friendly

Monitors vendor developments and ensures that changes and availability are properly communicated

2. Manage Enhancement requests (40%):

Elicits requirements on small – medium sized requests, working with users to determine underlying request and potential solutions

Transform these requests into actionable work with user stories, process flow diagrams, and other supporting materials

Works with appropriate technical teams and third parties to complete these items, continuously communicating with key stakeholders

3. Develop Domain Knowledge (10%)

Utilizes domain knowledge and comprehensive system understanding to act more independently

Knowledge, Skills, and Abilities:

Practical experience in gathering and interpreting user needs, and defining, documenting and validating requirements

Quickly grasps new requirements, technologies, tools and concepts

Excellent communication and interpersonal skills, with a passion for understanding and addressing customer needs

Ability to problem solve and take initiative on multi-faceted projects/responsibilities

Experience;

-1 years professional experience

Education or equivalent:

Associates/Bachelors degree or an equivalent combination of education, training and experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

   

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Skills and Requirements

We have a gap that we need to fill with a contractor, likely for about 12 months with a potential for up to 18 months that wed look to staff out of the Central or Eastern US time zones. Its a relatively general Business Analyst role that will focus on our Risk Management systems. Ive copied some of the general accountabilities and skills/experience below. Is this someplace that Insight Global may be able to support? If so, I can connect with the hiring manager.

Let me know if theres any clarity I can provide on anything here.

Thanks,

Chris

Principal Accountabilities and % of time:

1. Product Maintenance & Analytics (50%):

Supports existing product by answering questions and troubleshooting issues, attempting to find the root cause and escalating when required

Independently makes complex manual updates based on incoming requests as well as utilizing personal judgement to optimize product

Tracks and analyzes key metrics, summarizing insights and findings

Tests routine updates and enhancements to ensure necessary functionality continues to work and are user friendly

Monitors vendor developments and ensures that changes and availability are properly communicated

2. Manage Enhancement requests (40%):

Elicits requirements on small – medium sized requests, working with users to determine underlying request and potential solutions

Transform these requests into actionable work with user stories, process flow diagrams, and other supporting materials

Works with appropriate technical teams and third parties to complete these items, continuously communicating with key stakeholders

3. Develop Domain Knowledge (10%)

Utilizes domain knowledge and comprehensive system understanding to act more independently

Knowledge, Skills, and Abilities:

Practical experience in gathering and interpreting user needs, and defining, documenting and validating requirements

Quickly grasps new requirements, technologies, tools and concepts

Excellent communication and interpersonal skills, with a passion for understanding and addressing customer needs

Ability to problem solve and take initiative on multi-faceted projects/responsibilities

Experience;

-1 years professional experience

Education or equivalent:

Associates/Bachelors degree or an equivalent combination of education, training and experience We have a gap that we need to fill with a contractor, likely for about 12 months with a potential for up to 18 months that wed look to staff out of the Central or Eastern US time zones. Its a relatively general Business Analyst role that will focus on our Risk Management systems. Ive copied some of the general accountabilities and skills/experience below. Is this someplace that Insight Global may be able to support? If so, I can connect with the hiring manager.

Let me know if theres any clarity I can provide on anything here.

Thanks,

Chris

Principal Accountabilities and % of time:

1. Product Maintenance & Analytics (50%):

Supports existing product by answering questions and troubleshooting issues, attempting to find the root cause and escalating when required

Independently makes complex manual updates based on incoming requests as well as utilizing personal judgement to optimize product

Tracks and analyzes key metrics, summarizing insights and findings

Tests routine updates and enhancements to ensure necessary functionality continues to work and are user friendly

Monitors vendor developments and ensures that changes and availability are properly communicated

2. Manage Enhancement requests (40%):

Elicits requirements on small – medium sized requests, working with users to determine underlying request and potential solutions

Transform these requests into actionable work with user stories, process flow diagrams, and other supporting materials

Works with appropriate technical teams and third parties to complete these items, continuously communicating with key stakeholders

3. Develop Domain Knowledge (10%)

Utilizes domain knowledge and comprehensive system understanding to act more independently

Knowledge, Skills, and Abilities:

Practical experience in gathering and interpreting user needs, and defining, documenting and validating requirements

Quickly grasps new requirements, technologies, tools and concepts

Excellent communication and interpersonal skills, with a passion for understanding and addressing customer needs

Ability to problem solve and take initiative on multi-faceted projects/responsibilities

Experience;

-1 years professional experience

Education or equivalent:

Associates/Bachelors degree or an equivalent combination of education, training and experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.