IT Specialist (Operating Systems/System Administration)

Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Information Technology Specialist to recruit and appoint qualified candidates to positions in the competitive service. About the Position: The position of IT Specialist is located at Tripler Army Medical Center Forensic Toxicology Drug Testing Laboratory (TAMC FTDTL). The IT specialist serves as the TAMC FTDTL automation supervisor overseeing all TAMC FTDTL automation related issues. Responsibilities Maintain the server and database system. Provide expert technical advice, guidance, assistance and support to DOD laboratory administrative staff. Ensure that all appropriate system security certification and accreditations are received and maintained. Provide supervisory and technical management of all personnel in the division. Keep abreast of technological advances and developments in data communications, computer hardware, and operating system software. Requirements Conditions of Employment Qualifications Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. GS-12:Specialized Experience: One year of specialized experience equivalent to the GS-11 grade level in the Federal service which includes: troubleshooting the server and database system; resolving any database errors or server problems; planning, monitoring, administering and programming network, database and telecommunication resources; ensuring compliance by all personnel and automated systems with all automation security regulations and directives; and providing supervisory and technical management of all personnels timekeeping, scheduling, performance counseling and evaluation, training certifications and professional development. In addition to the specialized experience, must have information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work that sometimes requires editing by others or requires review prior to completion. (2) Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints; asking appropriate questions to clarify information about issues, escalating non-routine issues to the appropriate individual, team, or organizational group; responding to inquiries in a timely manner; keeping customers informed of status and status changes. (3) Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: providing answers to routine inquiries in a clear, concise, and organized manner; actively listening to others, paying attention to verbal and non-verbal cues and listening for misunderstanding and misinterpretation; and (4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: making routine decisions independently, where there is a standard process; identifying problems or inefficiencies in work processes and activities and recommending solutions; recognizing situations when further guidance is needed from senior colleagues or supervisors. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone–no substitution of education for experience is permitted. Additional Information Recruitment/Relocation incentive is not authorized. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) 34- Information Technology/ Cyber Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.