Clinical Support Technician I – 1st Floor Family Medicine Unit – Hillsborough

Description

This position qualifies for our Nursing Support Incentive Program. The Nursing Support Incentive Program includes $5,000 paid over a three (3) year commitment. Learn more about the program here: https://jobs.unchealthcare.org/pages/unc-hospitals-unc-rex-nursing-support-incentive-program

This is a 36 hours per week position; working 12 hour rotating shifts (7am-7:30pm and 7pm-7:30am) with weekend and holiday rotation.

UNC Health Care Hillsborough Campus is a community hospital which is an extension of UNC Medical Center focusing on many of our elective surgical programs. The 163-bed facility combines a community hospital culture with the innovative procedures and care for which the UNC Medical Center is known. The Hillsborough Hospital has achieved accreditation by The Joint Commissions disease specific program for their Total Hip and Knee Replacement service. This accreditation is the result of many years of work by the inter-professional team caring for these patients. The Hillsborough Hospital was also designated Dementia Friendly in 2019. The Dementia Friendly Hospital Initiative (DFHI) aims to achieve high-quality, individualized, patient-centered care for patients with dementia. Hillsborough Campus is located at 460 Waterstone Drive, Hillsborough, NC and offers State benefits and free parking for employees.

The 1st Floor Medicine Unit is a 20-bed Inpatient Unit at the Hillsborough Campus has inpatient beds to care for a varied patient population to include predominantly family medicine patients, but also observation, extended recovery from PACU, and other medical-surgical patients. As part of the team, you will help in assisting the team to facilitate admissions, treatments, transfer and discharge of patients. The Clinical Support Technician I (CSTI) will function in a dual role working both as a Nursing Assistant I and as a Health Unit Coordinator.

This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours. This position requires the ability to attend a week long orientation (Monday through Friday, 7:30am-5:00pm) which is offered every two weeks.

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and/or equipment, setting up and maintaining patient rooms and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions.

Responsibilities:

1. Assists physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.

2. Critically reviews patient care documentation making note of any significant changes in the patients condition and make an immediate report to a registered nurse or physician.

3. Provides a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Performs routine quality assurance audits, safety checks, and inventory of supplies. Provides administrative and clerical support including PI audits and data entry.

4. Provides clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.

5. Provides direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measures and records vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage.

6. Reinforces routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

Other Information

Other information:

Education Requirements:

● High School diploma or GED

Licensure/Certification Requirements:

● Listed as Nurse Aide I Registry with the North Carolina Department of Health and Human Services.

● Basic Life Support (BLS) for Healthcare Provider certification

Professional Experience Requirements:

● One (1) year of clerical or customer service experience and six (6) months of related nursing assistant experience, which may include a nursing assistant course or an equivalent combination of education, training and experience.

Knowledge/Skills/and Abilities Requirements:

● Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center Hillsborough

Organization Unit: Med Surg IP 1 HBO H

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range: $17.50 – $24.63 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: US:NC:Hillsborough

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.