Client Service Consultant – 2025 Class Hire

Role Value Proposition

As an employee benefits service new hire, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLifes group benefits, operating systems, and client servicing skills. Upon successful completion of the program, you will deploy into a Client Service Consultant (CSC) position providing administrative and client service to MetLife group insurance customers.

The CSC has overall accountability for the day-to-day administrative service support of multiple Regional Market clients. The CSC is part of an overall account team tasked with understanding the customers needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Great opportunity to join an amazing team! Are you passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team

Key Responsibilities

Overall accountability for the day-to-day administration of multiple or complex clients, including:

Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams

Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction

Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.

Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance

Comprehends competitors products, industry trends and legal developments impacting business

Firm knowledge of MetLifes group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Essential Business Experience and Technical Skills

Required:

2 years of equivalent experience within the insurance space

Excellent organizational, interpersonal, and communication skills, both written and verbal

Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible

General understanding of U.S. economy and employee benefits industry

Proficient with Microsoft Office software

Self-motivated to learn more about the business and is proactive in personal development

Preferred:

Experience with products such as Core, Disability and Voluntary products

Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

Ability to balance client expectations with MetLife capabilities

Project management skills including problem solving, attention to detail, analytical thinking and decisiveness

This is a class hire with a start date in 2025.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.