Associate Director, Customer Operations – Pricing and Reimbursement

Working with Us

Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Summary:

This position is accountable for ensuring compliant and efficient operations of the Customer Operations team responsible for the creation and maintenance of customer data in the customer master file. The team also manages the administration of government contracts, and provides guidance for customer set-up in support of special projects.

You will have 6 direct reports; 1 Senior Manager, 2 Managers and 3 Analysts and 5 indirect reports; 1 Manager and 4 Analysts.

You will work with the following key business partners:Government Price Reporting, Government Contracts Operations, Institutional Contract Administration, Chargeback Operations, Order to Cash Operations, IT, Trade Sales Operations, Samples Management, Patient Assistance Foundation.

Responsibilities:

Manages staff responsible for setting up new trade, commercial, government, sales representative and other customers, determining Class of Trade, government contract eligibility, and other customer master data from initiation through maintenance

Establish operational priorities and manage resource allocation to most effectively deliver services in a very dynamic and increasing demand of work intake.

Ensures consistency and validation of customer information.

Manages staff responsible for government contract administration in Model N.

Collaborates with the Government Price Reporting team on various issues involving customer changes and maintenance, new contractual customers, regulatory changes impacting customers and related topics

Reviews and provides input on all SOX-related Standard Operating Procedures (SOPs), Work Instructions and Audit Samples.

Ensures all appropriate process and operational documentation is up to date and maintained in a timely manner. This includes SOPs & WIs as well as detailed analyst operational documentation to aid in training and ongoing workflows.

Evaluates business processes and suggests improvements for compliance and productivity

Participates in the ongoing design/enhancement/implementation of SAP and the Model N Contract Management and Chargeback (CMCB) system

Keeps others abreast of changes and trends within the Institutional, Distribution and Government segments

Provides guidance on customer set-up and manages execution for ad hoc projects (e.g., new brand strategies, external partnering, serialization)

Qualifications:

Bachelors degree in Accounting, Finance, Business or related subjects is required. CPA and/or MBA is preferred

A minimum of 8 years of related experience

Knowledge of the pharmaceutical industry and order-to-cash processes is preferred

Strong Managerial/Supervisory experience

Demonstrated ability to identify and implement process and control enhancements and proven managerial experiences are required.

Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required

A broad knowledge of Pricing & Reimbursement functions and customer master data is required.

Experience with SAP and Microsoft Office. Exposure to Model N or a similar system is preferred.

Proven ability to manage staff remotely.

#LI-Remote

If you come across a role that intrigues you but doesnt perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as Transforming patients lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Company: Bristol-Myers Squibb

Req Number: R1585955

Updated: 2024-10-02 03:05:36.656 UTC

Location: Tampa-FL

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.