System Support Engineer

Full Job Description

Job#: 2045211

Job Description:

Job Title: System Support Engineer
Engagement Duration: 3 to 6 months (with potential for contract-to-hire)

Primary Responsibilities:

– Administer middleware software solutions, enterprise email and instant messaging solutions, web application solutions, enterprise directory services, and other ancillary applications.
– Apply patching and regular updates to supported application systems.
– Support enterprise storage and backup platforms/systems.
– Serve as the primary administrator and level 1 and 2 approver for all Application Support Services change management functions, including back-end application support, configuration tuning and optimization, and scripting.
– Analyze deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring to assist with recommendations, incident response, and problem resolution.
– Act as the first responder to all incidents involving supported applications.
– Assist with the collection and analysis of performance monitoring for supported applications.
– Create, update, and maintain department work instructions.
– Perform technical Proof of Concepts (POCs) for new tools and services.
– Participate in department projects.
– Research technical issues and provide recommendations for resolution and process improvements.

Minimum Requirements:

– Working knowledge of enterprise backup and storage.
– Ability to analyze and resolve complex problems using independent judgment while communicating effectively with internal and external customers.
– Ability to provide on-call support 24/7.
– Occasional travel to enterprise sites may be required.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.