Help Desk Technician

Job Description

A client of Insight Global is looking for a Helpdesk Technician to join their team. This candidate will be supporting the cell phone software migration project. In this role, they will be working with every city employee, 450, setting up times for them to come into the IT center to software reset their current phone and add a new software onto it. This could also include adding upgrades to phones or switching out completely. They will be responsible for setting up the appointments an reaching out so strong communication is a must!

$18hr to $21 hr

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Must Haves:

Associate degree in a computer related field or equivalent experience in an IT support role

Experience troubleshooting in a windows environment and using Microsoft Office productivity tools

Strong communication skills

They will be speaking with all city employees so need to be comfortable making calls and working with customers

Plusses:

2 years experience in troubleshooting and experience working with help desk software, running software migrations and implementations on cell phones (iOS or Android), imaging and deploying laptops null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.