Bilingual (English/Spanish) Customer Service Representative (Onsite)

Overview

InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

What’s in it for YOU?

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Early access to earned wages via PayActiv

Access up to 50% of earned wages (capped at $500 per pay period)

Salary Range: Up to $19.00/hour – pay is determined by scope of responsibility within the role, your experience, location and other job related factors

Language differential provided – up to $1.00/hour in addition to base wage

Responsibilities

Process credit card payments over the phone or via Storefront for new and existing customers.

Provide excellent care

Assist with any customer issues

Document any phone calls and actions in the data base.

Perform opening and closing duties of Storefront lobby.

Maintain concentration and focus in order to meet performance goals.

Maintain good working relationship with assigned supervisors and coworkers.

Qualifications

What We Look for in a Candidate:

18 years or older

High School Diploma or GED

Ability to remain engaged on the phone and in person throughout the entirety of your shift with minimal to no distractions.

Superb attendance, so you can be there when our customers need us

Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

All job offers are contingent upon completion of drug screen and background check.

Position Category Customer Service/Collections

Job Location US-NC-Rocky Mount

Minimum Pay Rate USD $19.00/Hr.