Customer Success Specialist – NBC Sports Next

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

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NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.  

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine (http://www.sportsengine.com/) , the largest youth sports club, league and team management platform; GolfNow (http://www.golfnow.com/) , the leading online tee time marketplace and provider of golf course operations technology; GolfPass (https://www.golfpass.com/)  the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify (https://www.teamunify.com/swim-team-management-software/) , swim team management services; GoMotion (https://www.gomotionapp.com/solutions) , sports and fitness business software solutions; and NBC Sports Edge (https://www.nbcsportsedge.com/) , a leading platform for fantasy sports information and betting-focused tools.  

At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  

NBC Sports Next includes three groups. This role is part of our Golf group.

Golf fuses the team behind products and services like GolfNow (https://www.golfnow.com/tee-times/best-deals?gclid=CjwKCAjwruSHBhAtEiwAqCppouPMChkp7MP3TsvitFe4i3lrA5G4RitryVqypol0jGtR5VkEF2MyBoC1RgQAvDBwE#date=Jul242021) , TeeOff (https://www.teeoff.com/) and GolfPass (https://www.golfpass.com/join?gclid=CjwKCAjwruSHBhAtEiwAqCppjl3H-Dgj6Tub2VYJQQkSUnVLhm-AUm8WVTtOwAxq9Ycw43diqUmBoCHj0QAvDBwE) , which better connects golfers and golf facilities around the world through innovative solutions like cloud-based golf course management and SmartPlay contactless technology and services that create optimum golfing experiences.

Come join us as we work together as one team to innovate and deliver what’s Next.  

The Customer Success Specialist will assist the GolfNow Sales team in managing multiple existing accounts with the goal of maximizing client satisfaction, account retention, and increasing the adoption of NBC Sports Next suite of products and services.

Job Duties

Provide ongoing and effective communication of account status to manage customer expectations.

Develop customer relationships that promote retention and alignment of client goals.

Drive adoption of the 6 core products including Platform, Plus, Answers, Technology, Premium Marketing, and ClubBuy.

Implement strategic business initiatives to expand the range of offerings for our customers.

Working with Partners to support and help develop plans to operate their business daily.

Review performance of distributions channels and recommend pricing and yield strategies to increase partners revenue.

Ensure a positive, consistent customer experience and successful first year on the D2C platforms.

Work collaboratively with other teams, specifically the greater GolfNow Sales team, Activations, and Plus Business Services team.

Basic Qualifications

1 years of relevant work experience

Exceptional interpersonal skills with excellent verbal and written communication skills.

Organized and detail-oriented

Ability to establish and maintain a high level of team trust and confidence

Ability to deliver on the responsibilities of the role and responding to inquiries in a timely manner

Desired Qualifications

Bachelor’s Degree in advertising, marketing, business, or a related field preferred

Reliable with the ability to work in a professional office setting, remotely and independently without direct supervision in a demanding, fast paced, deadline driven environment

Demonstrated ability to adapt, learn new skill sets, and gain a thorough understanding of operational challenges

Exceptional time management and problem-solving skills

Self-motivated and curious

Strong team player

Ability to handle multiple projects simultaneously

E-Marketing Experience

Client Management Experience

Sales development and/or strategy experience a plus

Online distribution experience a plus

Additional Job Requirements

Willingness to travel and work overtime, and on weekends with short notice

Must be willing to work in Orlando, FL

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

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For LA County and City Residents Only:  NBCUniversal will consider for employment

qualified applicants with criminal histories, or arrest or conviction records, in a manner

consistent with relevant legal requirements, including the City of Los Angeles Fair Chance

Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.