Network Technician *Onsite, Night Shift*

Description:

This is an entry level position with our Network Operation Center. NOC Technicians provide monitoring services for all State of Alabama LAN/WAN data circuits.

This is a

– Monitor communications networks and equipment, and other systems to recognize alarms, alerts and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures

– Responsible for maintaining professional and creditable relationships with network vendors, state agencies, and OIT personnel to enhance customer service and facilitate problem resolution.

– Creates and updates information in ServiceNow application such as incidents, requests, problems, configuration items, change requests, knowledge documents, to provide scheduling, remediation, resolution information and/or status updates in a timely and accurate manner.

– Follow-up via phone and/or in-person conversation with all customers of assigned tickets before ticket is resolved to ensure client satisfaction with resolution.

– Provides technical support using CA Spectrum, CA Performance Center, Solar Winds, TruView, Splunk and ServiceNow.

Skills:

LAN/WAN, call center experience, customer service, troubleshooting

Top Skills Details:

LAN/WAN,call center experience,customer service,troubleshooting

Additional Skills & Qualifications:

Education Required

-High School Diploma or GED.

Education Preferred

-Some college and/or Associates Degree in an IT field.

This is a learner/entry level role. This position will convert to the merit system. This will be up for renewal at each fiscal year end. In person interviews will be conducted. Will be required to work on Federal and State holidays. Will train on day shift from 8AM to 4PM then switch to 3rd shift. Will work alternating (every 3rd) weekends. An example of the schedule/shift: M – 12am-8am T – 12am-8am W – 12am-8am TH – 12am-8am F – 12am-8am S – S M – 12am-8am T – 12am-8am W – 12am-8am TH – 12am-8am F – 12am-8am S – S M – 12am-8am T – 12am-8am W – 12am-8am TH – 12am-8am F – 12am-8am S –12am-8am S – 12am-8am M – 12am-8am T – 12am-8am W – 12am-8am T – F – S – S Position is onsite, full time in Montgomery, AL. NO remote work will be considered. Looking to move quickly on this position.

Experience Level:

Entry Level

Additional Benefits Information:

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

 Medical, dental & vision

 Critical Illness, Accident, and Hospital

 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

 Life Insurance (Voluntary Life & AD&D for the employee and dependents)

 Short and long-term disability

 Health Spending Account (HSA)

 Transportation benefits

 Employee Assistance Program

 Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.