Facility Manager

Financial Services Retail Sites (Branches portfolio)
Seeking a motivated and proactive Facility Manager to be the single point of contact responsible for the daily operations and management of a facility. Reporting to the Senior Manager and this manager will mentor, guide and lead the site team in executing flawless Integrated Facilities Management.
ESSENTIAL FUNCTIONS
Finance
Analysis and accurate reporting/ forecasting
Demonstrate the ability to interpret and explain results and variances
Operating Budget and forecast development and adherence and tracking of savings and cost avoidance
Capital Budget development and adherence where control remains with JLL
Sourcing
Evaluate and assure service levels are met, right size where appropriate with Client concurrence
Develop (in conjunction with Sourcing Manager) sourcing plan that includes appropriate MWDBE bidders, assist with RFP/RFQ process in support of Client objectives
Operations
Monitor overall workflow to assure timely completion within established SLAs.
Provide feedback to subordinates on workflow compliance.
Review dispatch matrices semi-annually. Meet or exceed customer satisfaction rating.
Work closely with CEM and engineering teams to assure completion of scheduled PMs and adherence to CEM processes.
Monitor capacity and respond to identified changes gaining stakeholder approvals via the change control process.
Assure all facilities evaluated are in compliance and pass the Management and/or Operations audits.
implement best practices and monitor their effectiveness keeping the Client informed of the value add measures being implemented.
Inspect facilities on a consistent basis.
Participate in across area facility inspections to assure consistent delivery of services.
Understand and execute notification protocols with the appropriate JLL/CPG contact or group.
Talent Management
Exhibit leadership qualities and enthusiasm being the guidepost for others to emulate to assure your team is high performing.
Assure teams are completing required training and encourage additional training where appropriate.
Identify succession planning where appropriate and coach up or out when required.
Mentor and counsel employees regarding career plans coaching them to the next level.
Complete IPMPs on time and assure quality conversations are collaborative and open in content and dialogue.
Client Service
Assure an effective communication protocol is in place on both the JLL and Client side with peers, subordinates, senior managers, vendors and customers.
Respond promptly and accurately to email and phone communications.
Actively participate in meetings sharing ideas and solutions as may be appropriate.
Instill a high level of performance expectations from team members to include client focus, open and timely communication up and down the organization and encourages risk taking and innovation.
QUALIFICATIONS AND EXPERIENCE
Bachelors degree or equivalent work experience in Facilities Management with management/technical emphasis is required; MBA is a plus.
Minimum of 8 years industry experience required either in the corporate environment, third party service provider or as a consultant.
Strong organizational and management
Strong interpersonal and supervisory skills
Strong presentation skills
Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
Excellent verbal and written communication skills
Proficient in MS Office, and MS Share Point
Computer proficiency in CMMS Supervisory
Ability to matrix manage both technical and administrative staff; experience in matrix management organization is desired. Ability to oversee multiple facilities of different functions
Ability to supervise vendor performance during normal and off hours including weekends when necessary
JLL Is an Equal Opportu