Patient Access Representative I

Join Cleveland Clinic Hillcrest Hospital and experience world-class healthcare at its best. Hillcrest Hospital provides state-of-the-art healthcare to all its patients. Cleveland Clinic is recognized as one of the top hospitals in the nation. Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.

A caregiver in this position works Days, from 9:00am-3:30pm.

A caregiver who excels in this role will:

Perform registration and obtain information about demographics, insurance, medical and financial.

Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register.

Function as a Super User and act as a resource for training of new caregivers.

Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

High school diploma or GED and two years of experience in a customer facing role OR an associates degree and one year of experience OR a bachelors degree.

Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.

Basic PC software application knowledge and ability to use multiple data systems.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how were dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipment.

Requires extended periods of standing, walking or sitting.

Good visual acuity through normal or corrected vision.

Must be able to navigate various locations and function in a fast-paced, hectic environment.

Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities