UCC Technician

Full Job Description

Job#: 2035909

Job Description:

Apex Systems is seeking an Unified Communications Telecom Technician to join the team with our client in the Network Infrastructure industry!
If interested in this opportunity, please review the job description below then email your up to date resume to Kathryn at [email protected] with the job# 2035909 referenced in the subject line.
The UCC Telecom Technician focuses on routine support tickets, coordinating and deploying VOIP and analog endpoints, communicating with customers on installations for service; turn on, discontinue, add, change or delete service; and address other service related issues.
Responsibilities

– Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes.
– Properly document in ticketing software both call purpose and resolution.
– Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed customer expectations.
– Initiate and manage escalations through operations leadership and Inventory management.
– Includes travel to various sites to support customers needs.

Experince Requirements

– General experience and knowledge of Networking DHCP, TCP/IP, and VLANS
– General Experience with LAN/WAN environments
– 2 years experience with Cisco Unified Communications

Additional Skillsets

– Analytical Skills
– Customer Service Skills
– Microsoft Excel
– Microsoft Outlook
– Microsoft PowerPoint
– Microsoft Word
– Organizational Skills
– Strong Communication Skills
– Strong Interpersonal Skills

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.