Systems Engineering Manager, (onsite)

Resp & Qualifications

The Audio-Visual Manager will work in multiple CareFirst office locations and outside event space. The Manager will develop, implement, and promote standards, systems, and resources for supporting the CareFirst AV team and users with the Conference Services, Facilities and Technology teams, and Organizers. The successful candidate will identify and promote customer support services, contribute to new business efforts, and will effectively communicate the connection between all duties and responsibilities with the larger goals of CareFirst.

Responsibilities include:

Manage AV team and provide Audio/Video (A/V) support for scheduled events in multiple locations, which includes assisting and supporting meetings, events and right technologies.

Set-up, maintenance, monitoring, and troubleshooting of conference room A/V equipment such as microphones, speakers, video displays, projectors, digital video cameras, recording equipment, connecting wires and cables, sound and mixing boards for events and functions such as presentations and conferences

Identifies , troubleshoots, and resolve issues with A/V and technology components

Liaise with 3rd party A/V support as appropriate

Responsible for day-to-day supervision of frontline AV support for staff. Manages the Help Desk ticket queue, allocating resources, and communicating with staff as appropriate

Manages and attends as appropriate high-level meetings requiring A/V

Proactively ensures maintenance of A/V equipment as necessary and ensures that supplies are available

Assists users with routine application and hardware problems, shares best practices, and utilizes application knowledge with team

Manages technical knowledgebase for users to access

Responsible for handling problem recognition, research, resolution and follow-up for user problems; escalates more complex problems to Tier 2 and Tier 3 technical staff

Provides formal and informal training to users

Documents technical systems process and procedures and gets actively involved in promoting innovative technologies or new systems or procedures

Provides leadership and visibility to the team and customers; supervises A/V support engineers and others on procurements, project start-ups, and technical assignments to ensure adherence to regulations and procedures; works with other teams to standardize technologies for the enterprise and other innovative technologies

Takes direct, appropriate and prompt action to meet client needs and resolve basic issues

Maintains and expands technical knowledge in AV support space and consulting by attending educational workshops, reviewing professional publications and proper training

Undertakes assignments on projects or special initiatives as appropriate

Liaises regularly with staff and leadership to understand and better respond to clients needs

Manages relationships with clients, vendors, partners, and consultants

Participates in the development of the departments strategic plans, training materials and tools

Manages, develops, and evaluates assigned staff. Ensures that staff receives regular constructive performance feedback, prompt resolution of problems, and time and opportunity to grow professionally

Facilitates meetings, and handles developing agendas to achieve stated group goals, documenting progress, agreements, and issues and providing follow up assistance to groups

Defines team roles and responsibilities clearly and concisely, promotes strategies for effective teamwork and leadership development, and cultivates collaborative working relationships across the company

Performs other tasks and responsibilities required by manager

Qualifications:

Education Level: Bachelors Degree, Computer Science, Information Technology or related field

Experience: 5 years Related professional experience. 1-year Supervisory experience or demonstrated progressive leadership experience

Preferred Qualifications:

Minimum five years technical A/V supervision experience with increased responsibility

Ability to conceptualize, plan, manage, and support network environments. Demonstrated understanding of MTR (Microsoft Teams Room) technology, Microsoft operating systems, Microsoft Office applications, networking, and other standard AV space technologies

Previous experience installing/supporting Polycom MTR and similar systems, Crestron

Excellent oral and written communication skills, including the ability to present ideas in a user-friendly language to non-technical staff and end users

Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge

Possess a thorough understanding of technology support and consulting, including problem solving, and evaluating options based on relevant information, resources, well-rounded experience, and knowledge

Ability to work both independently and as part of a team

Strong organizational and work prioritization skills and attention to detail

Demonstrated leadership, versatility, and integrity

Travel Requirements

Estimate Amount: 15% Routine travel between CareFirst locations

Salary Range: $137,520 – $255,272

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidates work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each cases facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Core Technology Services

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

REQNUMBER: 20113