Customer Support Representative – CUSTO023456

Overhead Door Company of Atlanta, a DH Pace Company, Inc., aspires to hire a Customer Support Representative to join our growing team! We are seeking customer-focused candidates who have excellent communication and technical skills.
Responsibilities:
Triage incoming calls from customers that require service/sales
Work with the customer to understand their need and schedule the appropriate service
Promote all products, services, and quote accurate pricing when appropriate
Represent the company in a professional manner with good customer service and verbal communication skills
Other responsibilities as assigned by Manager
Qualifications:
High school diploma or GED required
Customer service or administrative experience preferred
Must be able to work independently with little supervision
Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
Excellent verbal and written communication skills
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation for over 95 years! We have 50 US offices in 24 states with 2023 company-wide sales of $1 billion.
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, and long-term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity