Shift Leader

Shift Leader East Lansing, MI

PAY TRANSPARENCY: earn between 15.25 and 15.75 plus digital tips!

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, weve got the best. Ready to join our growing Potbelly Nation?

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

Whats In It For You:
Competitive pay!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) with company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities
If hired, you must meet and maintain all eligibility requirements to qualify

What you bring to the table…
You want to delight customers with great food and good vibes
You are friendly and customer service oriented
You have strong written and verbal communication skills
You enjoy problem-solving
You enjoy higher levels of noise from music, customer and employee traffic
You love working in a fast-paced environment
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
You can handle the heat of the kitchen – knife skills are a plus!
Youre at least 18 years old
A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
Youre able to stand/walk for 8-9 hours or as needed
Youre able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions
Lead team members on shifts, including efficient assignment of tasks while providing feedback
Ensure all security procedures are followed
Ensure back-of-the-house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
Comply with health and safety standards for food, cleanliness and safety
Restock food line, chips and cooler
Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
Operate cash register: handle, balance and follow all cash handling procedures
Effectively handle customer complaints/issues
Others duties as assigned

-As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-

Application Deadline: We accept applications for this position on an ongoing basis. There is no specific application deadline, and we encourage all individuals to submit their applications.

Potbelly cannot make guarantees about tip earnings

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