Appointment Services Representative

JOB REQUIREMENTS: Position Description: Every day, in ways both big and
small, the Medical College of Wisconsin (MCW) is impacting lives for the
better. MCW … changemaking for a healthier Wisconsin. As an
Appointment Services Representative, you will provide service to
Froedtert & Medical College of Wisconsin patients in any way possible,
particularly with regards to patient registration and scheduling to
ensure a quality experience. Tasks are completed for several specialties
and a large group of physicians (typically 60 or more) across the many
locations of our clinical enterprise following detailed protocols and
enterprise scheduling tools. Help patients schedule with the right
physician at a time and location most convenient for them and complete
full registration and insurance coverage set up to help ensure proper
payment for services rendered. Responsibilities: Schedules, cancels and
reschedules appointments via phone for multiple specialties and
locations including providing directions, instructions and other
information regarding appointments. Triages calls to determine caller
needs and provide excellent customer service, doing whatever possible to
meet patient needs. Responds to inquiries and/or routes calls, messages
and requests to appropriate individuals or areas. Encourages patients to
sign up for MyChart and the Froedtert & MCW App to help manage their
healthcare electronically and steps them through the process to get
activated on these online tools. Completes full registration including
setting up insurance coverage for new patients and verification of
registration and coverage information for established patients. Runs
electronic eligibility to verify coverage information and ensures the
insurance is accepted by our physician groups. Completes MSP
questionnaires with Medicare patients. Works through referral queues,
faxes, email, and other correspondence following detailed guidelines to
schedule patient appointments, create referrals, track completion and
communicate back to referring physicians if unable to schedule. If
patients insurance is not in our network, refers patients to community
clinics or to physicians within their network as appropriate. Manages
web appointment requests for assigned team. Checks e-mails and Epic
InBasket regularly throughout the day to keep up to date with any
changes and receives information on patients who need to be scheduled.
Develops understanding of Froedtert & Medical College of Wisconsin
clinic locations and the locations of its affiliate facilities,
including directions to and within associated buildings in order to give
appropriate directions to… For full info follow application link.
EEO/AA Minorities/Females/Vets/Disability The Medical College of
Wisconsin is an affirmative action/equal opportunity employer and does
not discriminate in hiring or employment on the basis of age, sex, race,
color, religion, national origin, veteran status, disability or sexual
orientation. APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/9D9167BA3B3F4069 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.