Program Support Assistant

Summary The Program Support Assistant is located at the VA Illiana Health Care System VA Hospital and provides clerical and non-clinical assistance to Employee Occupational Health (EOH) Program. Responsibilities The PSA provides administrative support to the EOH Program, which includes all new employees and existing employees at VA Illiana HCS. Greets employees and applicants reporting to the Occupational Health clinic. Prepares appropriate forms and validates data for personnel reporting for examinations and/or treatments. Prepares necessary referral and report forms as needed. Screens telephone calls and evaluates the nature of the call and relays messages to EOH staff. Receives, reviews, and investigates incoming correspondence, reports, and files received by EOH. Schedules the exams, labs, EKGs, X-Rays per the employees responses to the notification, then notifies employees of scheduled times. Actively follows up on missed appointments and monitors pending medical clearance documents. Performs chart audits for completeness and follows up if incomplete. Coordinates and maintains record keeping, both written and electronic, while ensuring privacy of the employees and correspondence in the management of Occupational Health programming for the facility. Develops, updates, and implements appropriate policies, procedures, and standards for Occupational Health Programs (SOP, MCP). Work Schedule: Monday through Friday, 8:00am-4:30pm Compressed/Flexible: Not Available Telework: Not Available. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD22167A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/10/2024. You may qualify based on your experience and/or education as described below: GS-5 SPECIALIZED EXPERIENCE: Must have at least one year of specialized experience equivalent to the GS-4 grade level which provided the knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant. Specialized experience includes but is not limited to Clerical experience in a hospital, clinical or laboratory setting. Experience in reviewing and investigating incoming correspondence, reports, and files; scheduling appointments. Experience with computer software programs such as Microsoft Outlook, PowerPoint, Excel and Word to prepare presentations, briefings, reports and correspondence. Experience transcribing written material using word processing software. OR Education: Must have successfully completed 4 years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (TRANSCRIPTS REQUIRED) OR Combination: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Clerical Customer Service (Clerical/Technical) Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Most work is performed while in a sitting position. There is some walking to various areas of the Illiana facility. Some standing, bending, and stooping while filing, and performing other routine tasks. For more information on these qualification standards, please visit the United States Office of Personnel Managements website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.