IT STATEWIDE SENIOR PROGRAM MANAGER 2 (ARM 182626)

IT STATEWIDE SENIOR PROGRAM MANAGER 2 (ARM 182626)

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IT STATEWIDE SENIOR PROGRAM MANAGER 2 (ARM 182626)

Salary

$6,254.00 – $11,258.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

OTS 100424 ERG

Department

Division of Administration-Office of Technology Services

Opening Date

10/04/2024

Closing Date

10/14/2024 11:59 PM Central

Description

Benefits

Questions

Supplemental Information

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Agency Relationship Management section. This job title has an assigned pay grade of TS-318. Req. 200040

This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Louisiana is a “State as a Model Employer” for People with Disabilities.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal governments E-verify system.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

email: Erica.Gay@la.gov

Minimum Qualifications

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus five years of experience in information technology, program management, project management or business analysis.

SUBSTITUTIONS:

1. An associate’s degree in information technology will substitute for the baccalaureate degree.

2. Two years of experience or training in information technology will substitute for the baccalaureate degree.

Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.

90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the baccalaureate degree.

A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate degree.”

3. Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.

Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.”

4. A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis–computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.

5. A masters degree will substitute for up to one year of required experience.

NOTE:

Multiple specialized degrees and/or masters degrees will substitute for a maximum of one year of required experience.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

NOTE:

Any college hours or degree must be from an accredited college or university.

Job Concepts

FUNCTION OF WORK:

Serves as a program administrator for multiple, highly complex statewide information technology projects, products and/or portfolios.

LEVEL OF WORK:

Program Manager.

SUPERVISION RECEIVED:

Direct from a higher-level IT Statewide Senior Program Manager, Director or Administrator. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS.

SUPERVISION EXERCISED:

May provide direct or functional supervision over lower-level IT Statewide personnel. Other reporting relationships may be approved by SCS.

LOCATION OF WORK:

Division of Administration, Office of Technology Services.

JOB DISTINCTIONS:

Differs from IT Statewide Senior Program Manager 1 by the presence of responsibility for administering multiple, highly complex statewide information technology projects, products and/or portfolios.

Differs from IT Statewide Senior Program Manager 3 by the absence of responsibility for administering multiple, mission critical statewide information technology projects, products and/or portfolios.

Examples of Work

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the States investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

The Agency Relationship Management section serves as the organizational liaison between the State Chief Information Officer and the agencies served by OTS. The incumbent is responsible for providing the primary line of information technology services on behalf of OTS to an agency with a large data processing need and large employee head count served by OTS. Work directly with the agency executive management team and other OTS sections to identify, plan, implement and maintain information technology initiatives and systems that support the mission of the agency.

50% Support OTS Service Operations by facilitating the service operations relationship between OTS and a designated state agency with a large data processing need

and large employee head count. Engage OTS operational units to maintain awareness of OTS policies, strategies, and objectives in support of agency IT operations and technology and in planning agency IT initiatives. Provide strategic counsel and maintain business relationships between OTS operational units and the agency to facilitate OTS service offerings to the customer at the strategic and tactical levels. Provide support to agency IT operations where capable, ensuring agency IT systems are operational in accordance with agency needs. Communicate scheduled system outages and updates on major incidents affecting a designated agency.

25% Support OTS Service Strategy by identifying and implementing specific strategic agency IT requirements including oversight of technology procurement within DOA

policies for their designated agency. Identify key agency stakeholders, strategic IT requirements, and sufficient funding to provide business cases for potential opportunities to OTS to improve and modernize agency IT systems and platforms. Maintain communications with key agency and OTS operational stakeholders to ensure information dissemination on status of OTS-supported IT operations and initiatives. Serve as single point-of-contact for agency executive management to provide direct support for agency IT operations.

20% Drive continuous service improvement by constantly evaluating the quality of OTS service delivery to designated state agencies. Develop, negotiate, maintain, and monitor OTS services. Report service performance, facilitate reviews on ability to meet strategic objectives, and initiate service improvement plans. Evaluate and respond to customer satisfaction through service reviews, customer feedback, and reports for system reporting.

5% Perform all other tasks, special projects, analysis, studies, and plans as directed.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

New Years Day

Martin Luther King, Jr. Day,

Mardi Gras,

Good Friday,

Memorial Day,

Independence Day,

Labor Day,

Veterans Day,

Thanksgiving Day and Christmas Day.

Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/YourRetirementSystem.mp4) to give you more detailed information about their system

Teachers Retirement System of Louisiana (www.trsl.org),

Louisiana School Employees Retirement System (www.lsers.net), among others

01

Please share your experience working with Agency Executives managing IT budgets and expenditures, reconciling IT invoices on behalf of customer agencies, and supporting customer agencies in emergency operations, and/or continuity of operations.

02

Please share your experience in gathering device specifications from users, gathering vendor quotes for acquisitions and submitting acquisition requests for customer agency budget commitment.

03

Please share your experience in strategic planning.

04

Please indicate if you have achieved certifications in Business Relationship Management, Project / Program Management, Business Analysis, or other areas that you believe are applicable to this position.

05

Please share your experience in applications development, software / hardware support, information security, and/or end-user support.

06

Please share your experience working or familiarity with the Louisiana Department of Public Safety-Office of Motor Vehicles (DPS-OMV), Office of State Fire Marshal (OSFM) and Office of Alcohol and Tobacco Control (ATC), along with the date ranges of these experiences.

Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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