HVAC Field Support Specialist-WA/OR

POSITION SUMMARY
The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert.
RESPONSIBILITIES
Supervise Field Trials – schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
Resolve customer problems where Liebert equipment is not meeting expectations – these problems may be application-related where the equipment is being asked to do something it wasnt designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
Coordinate, supervise and perform factory Start Up of key products
Participate on New Product Development (NPDP) teams:
Provide serviceability feedback to engineering during the design process
Review and contribute to technical training material
Review and contribute to technical manuals
Provide feedback to the factory for potential product quality and reliability issues
Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved
Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.
QUALIFICATIONS
High School Diploma or GED
5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years experience as a technician with Liebert Precision Cooling Equipment
EPA refrigerant license certification
Completion of all available Product Training Classes, especially iCOM, and new products
Excellent customer service, communication and diplomacy skills
Highly Proficient with electrical / electronic test equipment
Proficient with technical schematics and diagrams
Craftsman level brazing skills
Ability to perform any repair or modification to Liebert precision cooling equipment
Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag
Experience with CANBus communication
Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols
Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User – IT Operator
Familiarity with the new DA125 and the principals of pumped refrigerant economization
PHYSICAL & ENVIRONMENTAL DEMANDS
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequen
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