Teller – Floater

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4337715

Under the supervision and guidance of the assigned manager the Teller
accepts and processes transactions from the banks customers by
personal contact, mail, and night deposit. The incumbent identifies
customer needs and refers them to product specialists. The Teller gains
knowledge of other areas in the bank and by cross-training to provide an
expected level of exceptional customer service. ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following. Other duties may be assigned. 1.
Contribute to achievement of branch sales goals by engaging customers in
discovery conversations to determine their product needs and referring
customers to the appropriate product specialists. 2. Deliver consistent
exceptional customer service by displaying sincere, outgoing, and
aggressive friendliness. Smiling, acknowledging every customer,
introducing yourself, making eye contact, and thanking the customer are
all examples. 3. Accurately accept and process customer teller
transactions. Adhere to bank policies and procedures, including customer
identification program. 4. Cash checks and withdrawals up to authorized
limits; request authorization for transactions above assigned limits.
Process branch and/or teller capture. 5. Prepare daily settlements of
teller cash and proof transactions. 6. Using customer focused skills,
explain policies and procedures to customers as applicable. 7. Balance
cash drawer to transactions daily. 8. May open new accounts if
successfully completed FSR training. 9. Understand and comply with bank
policy, laws, regulations, and the banks BSA/AML Program, as
applicable to your job duties. This includes but is not limited to;
complete compliance training and adhere to internal procedures and
controls; report any known violations of compliance policy, laws, or
regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES: 1. Support and uphold the Arvest Mission
Statement. 2. Uphold the Arvest Code of Ethics and ensure that
confidential information is safeguarded. 3. Maintain a high level of
cooperation and rapport with all associates in order to ensure accurate
and efficient operations and service. 4. Formulate and communicate new
ideas and suggestions that will improve profitability and efficiency for
the banks overall operation. 5. Promote professionalism at all times.