Service Delivery Manager (Studio & Event Production) – 7685-3737

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4337296
Description

The Service Delivery Manager will oversee the management and leadership
of a managed video event production service for an established
multi-channel retailer company. This key role is responsible for:

– managing a service responsible for the successful execution of
onsite and technical studio and event production needs within
multiple client production spaces ranging from informal
presentations to high profile, business critical and technically
complex events;
– implementing a strategic approach and structure of services designed
to fulfill the end-to-end program requirements; and
– ensuring a consistent, high-level of service across the client
account for all production needs.

WHO WE ARE

At AVI-SPL, we pride ourselves on our superior customer service, passion
for excellence, spirit of teamwork, and the focus on continued
innovation. Our employees are the people who enable us to deliver on
those values every business day. Thats why were always on the
lookout for talented, ambitious people who can make a substantial
contribution to our team of smart, down-to-earth, hardworking
professionals.

We offer lots of room for growth! We support each other and value the
importance of collaboration and intellectual curiosity across all our
teams. Youll have daily opportunities to develop your individual
skills, become an expert in the dynamic event production and corporate
video industry, and be part of an innovative organization.

We offer a competitive package and a balanced work-life culture. We love
what we do and hope you do too – come join us!

WHAT YOU WILL DO

The Service Delivery Manager will oversee the management and leadership
of a managed video event production service for an established
multi-channel retailer company. This key role is responsible for:

– managing a service responsible for the successful execution of
onsite and technical studio and event production needs within
multiple client production spaces ranging from informal
presentations to high profile, business critical and technically
complex events;
– implementing a strategic approach and structure of services designed
to fulfill the end-to-end program requirements; and
– ensuring a consistent, high-level of service across the client
account for all production needs.

DAY TO DAY RESPONSIBILITIES

Program Management

– Oversee the team responsible for providing high-quality production
support through professional quality video, audio, lighting, and
presentation to allow the client and external partners to connect
and communicate their message in a distinct and technologically
innovative way to colleagues and customers alike.
– Create processes for key deliverables and work with onsite team to
ensure standardized reporting, scheduling, and budget management.
– Implement the creation and distribution of all documented processes
and workflows to all team members to establish consistent best
practices.
– Oversee the development of preventative maintenance procedures and
facility plans to ensure locations remain operationally ready.
– Proactively identify ways to refine operational efficiency and
simplify all stages of the production experience.
– Continuously assess and recommend solutions about functionality of
studio and event spaces based on operational requirements and event
scope.

Client Partnership

– Serve as the primary point of contact to the client to ensure
alignment on production goals and service requirements for the
program.
– Act as the single point of contact for escalation for new business
needs and service issues.
– Partner with various client department lead to support all
initiatives of the program.
– Lead relationships with AVI-SPL production resources and vendors for
scalable support including location-based video production and event
production companies for additional equipment and crewing needs.
– Provide client ongoing feedback and recommendations on industry best
practices and operational standards to enhance production
experiences for in-person, hybrid, and virtual event logistics.

Team Management

– Ensure consistency of service delivery and execution of events
across all spaces.
– Establish training program to develop personnel and ensure they have
the skillset and knowledge to effectively perform their roles and
provide recommendations and opportunities for advancing
capabilities.
– Partner with AVI-SPL colleagues for the hiring, onboarding (and
offboarding when appropriate), and orientation of all new personnel.
– Ensure minimum staffing levels are always met and oversee the
development of contingency and backfill plans including freelancer
pool development in local markets to ensure no interruption to
service.
– Assess current processes and personal performance and hold review
with personnel inclusive of corrective measures as necessary.
– Ensure all personnel adhere to terms as defined by Service Level
Agreement (SLA) requirements.

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