AV Facility Team Lead – 7689-3737

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4337294
Description

The AV Facility Team Lead will provide on-premises audio visual and
meeting support for an established multi-channel retailer company. This
key role is responsible for:

– Overseeing a team responsible for providing meeting assistance for
conference rooms and AV spaces to ensure requestors are able to
facilitate meetings and events
– implementing preventative maintenance and repair processes for all
meeting and conference room spaces; and
– partnering with the client events team and requestors to collaborate
on meeting needs.

WHO WE ARE

At AVI-SPL, we pride ourselves on our superior customer service, passion
for excellence, spirit of teamwork, and the focus on continued
innovation. Our employees are the people who enable us to deliver on
those values every business day. Thats why were always on the
lookout for talented, ambitious people who can make a substantial
contribution to our team of smart, down-to-earth, hardworking
professionals.

We offer lots of room for growth! We support each other and value the
importance of collaboration and intellectual curiosity across all our
teams. Youll have daily opportunities to develop your individual
skills, become an expert in the dynamic event production and corporate
video industry, and be part of an innovative organization.

We offer a competitive package and a balanced work-life culture. We love
what we do and hope you do too – come join us!

WHAT YOULL DO

The AV Facility Team Lead will provide on-premises audio visual and
meeting support for an established multi-channel retailer company. This
key role is responsible for:

– Overseeing a team responsible for providing meeting assistance for
conference rooms and AV spaces to ensure requestors are able to
facilitate meetings and events;
– implementing preventative maintenance and repair processes for all
meeting and conference room spaces; and
– partnering with the client events team and requestors to collaborate
on meeting needs.

DAY-TO-DAY RESPONSIBILITIES

Team Management

– Manage on-site team responsible for ensuring high-quality
audio-visual meeting support and timely preventative maintenance and
repair.
– Implement training program to develop personnel and ensure they have
the skillset and knowledge to effectively perform their roles and
provide recommendations and opportunities for advancing
capabilities.
– Facilitate the creation and distribution of all documented processes
and workflows to all team members to establish consistent best
practices.
– Implement local preventative maintenance procedures and facility
plans to ensure locations remain operationally ready.
– Serve as the first-tier escalation point of contact for service
needs with the client team.
– Ensure minimum staffing levels are always met and oversee the
development of contingency and backfill plans including freelancer
pool development in local market to ensure no interruption to
service.
– Assess personal performance and hold review with personnel inclusive
of corrective measures as necessary.
– Develop and provide key factors analysis report to manager on a
quarterly basis.
– Facilitate regularly scheduled meetings with team members to ensure
alignment on procedures, scheduling, and briefs as required.

Meeting Support

– Ensure accurate and timely reporting and resolution on equipment
issues and tickets.
– Implement system to ensure inventory of all AV equipment and spares
for all meeting and conference room spaces.
– Facilitate troubleshooting and repair needs including cable
replacements, power-cycles, and validation that components are
working as well as more complex needs such as AV component
configurations and part replacements.
– Monitor conference room health and make recommendations for ongoing
failures that may indicate a need for replacement or upgrades.

WHAT WERE LOOKING FOR

Must-have skills & job qualifications

5 years of experience in the area of audiovisual support, integration,
meetings and events, or another similar field.

Audiovisual troubleshooting knowledge.

Intermediate PC troubleshooting knowledge.

Knowledge of basic signal flow for audio, video, and control.

Ability to perform routine testing and problem diagnosis for audio
visual technologies.

Ability to read and utilize blueprints and audio / video flow diagrams.

Knowledge of network troubleshooting to diagnose static and dynamic IP
addresses.

Ability to use hand and power tools in a safe and efficient manner.

Effectively communicate with employees, customers, and colleagues.

Ability to maintain composure and a positive attitude during high
pressure situations.

Strong work ethic, self-direction, self-motivation, patience,
persistence, and perspective.

Excellent collaboration and customer relationship skills with the
understanding of the importance of white glove service.

Ability to work and think independen