Relationship Banker

Are you seeking a dynamic career in an ever-evolving industry? We offer the opportunity to become a trusted expert in the banking industry, plenty of learning and development opportunities, and access to various career pathways. A Relationship Banker at Evans is not just a job, but the next step in your career development!

Our Lancaster branch is hiring a sales-focused Relationship Banker (RB) to support and promote the inside sales opportunities within the branch. RBs collaborate with business partners across all lines in the bank to further build knowledge of other areas of expertise. They work with personal and commercial customers and will build the skills to take on any number of careers. The starting wage for this position is $23.00 per hour.

What makes us a “Certified Great Place to Work”? We provide a safe work environment to allow our associates to properly attend to the needs of our clients, while ensuring proper health and safety precautions are in place. Additional benefits include paid Federal Holidays and sixteen hours of paid volunteer time.

What we offer:

An inclusive and collaborative environment where good listeners with high standards thrive

A growing organization where people are engaged and empowered to solve problems and make decisions

Frequent, timely coaching sessions to enable professional growth

The ability to leverage your strengths and passions while making a lasting impact on the community

Competitive compensation and benefits

Paid volunteer time to contribute to the betterment of the communities we serve

What we ask of you:

Ensure personal sales/referral goals are attained

Maintain strong knowledge of Evans Bank products and services

Participate in servicing, growing, and retaining the branch’s book of business

Effectively utilize the sales process using the Sales Pipeline, Evans Rewards, onboarding process, sales campaigns, and call nights

Assist customers in the account opening process, loan application process, closing of loans, and any customer service requests

Develop strong partnerships with other lines of business within the bank to deepen and strengthen customer relationships

Provide teller line assistance, including having a cash drawer and assisting customers when needed

Assist in the overall smooth and efficient operations of the branch, including satisfactory audit scores

Uphold all bank policies, procedures, and banking regulations

Ability to build relationships with customers through proactive outreach and follow-up, asking questions, and learning their financial needs

Provide customers access to safe deposit boxes

Responsible for the overall branch when management is not available

Maintain confidentiality while handling customer (internal and/or external) accounts

Experience and competencies:

Previous experience as a Relationship Banker is strongly preferred, proven sales and demonstrated leadership experience, is a plus

You have proven internal and external sales experience with the ability to naturally match appropriate products and services to new and existing customers and consistently deliver excellent customer service

NMLS or the willingness to obtain within first 30 days

Notary of Public or the willingness to obtain within first 180 days

You get excited about making an impact with teammates and customers

You are eager to strengthen and build new relationships in the community

Consistently seeks opportunities to enhance the customer experience

Demonstrates a consistent energy in achieving your goals whether through individual or team initiatives

Comfortable using multiple computer software systems when assisting customers

Compliance with Evans’ policies and procedures, and Federal/ State regulations

This position is anticipated to pay a base rate between $23.00/hourly and $26.74/hourly. This rate does not include potential incentive pay and benefits paid for by the company which may be in addition to the base rate of pay. The base rate of pay is determined by factors such as required experience, skill set needed, business impact of position, value of budget oversight and people management, among other factors. Your Talent Acquisition Specialist will be able to answer specific questions you may have regarding the base pay range for this position.

Evans Bancorp, Inc. announced that on September 9, 2024, it entered into a definitive agreement to merge with NBT Bancorp. NBT Bank, N.A., is a full-service community bank headquartered in Norwich, NY. The transaction is anticipated to close in the second quarter of 2025, subject to the satisfaction of customary closing conditions, including approval by the shareholders of Evans and the receipt of required regulatory approvals.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Evans and its subsidiaries, where employment is based upon personal capabilities and qualifications without discrimination on the basis of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veterans status, gender identity, genetic information, genetic predisposition or carrier status and any other category protected by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This includes compensation based upon external and internal job worth in order to provide fair and competitive wages to associates.