otm business support

otm business support.

atlanta , georgia

posted today

job details

summary

$65 – $69 per hour

contract

bachelor degree

category computer and mathematical occupations

reference1068190

job details

job summary:

JOB OVERVIEW:

– Support OTM business users, such as transportation planners, procurement, carriers, settlement, logistics leadership, and others, in their day to day OTM issues resolution with a comprehensive knowledge of functional areas of OTM.

– Need ability to solve complex issues and troubleshoot within order management, shipment planning, bulk planning, invoicing and other areas of OTM.

– Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues. Suggest key process and performance improvement opportunities within OTM identified during the course of support.

– Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation.

REQUIRED

– 5 years of Technical OTM skills

– Troubleshooting experience related to order issues, shipment planning issues, bulk planning issues, rating issues, master data issues etc.

– Working knowledge of OTM modules such as order management, rates, shipment management, equipment, invoice and voucher creation, etc.

– Ability to suggest/make OTM configuration changes to support business users

– Bachelors degree (minimum required)

location: ATLANTA, Georgia

job type: Contract

salary: $65 – 69 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

JOB DUTIES:

Time Commitment and Scope of Work:

75% – Support OTM Business Users:

– Triage day to day system issues and provide resolution for complex systems issues

– Resolve OTM related issues and identify root cause for problems to support transportation users

– Engage OTM IT Support as required and act as a liaison between business and IT

– Monitor key systems, batch jobs and interfaces between OTM and other systems

– Resolve any OTM EDI related issues to support internal teams as well as carriers

25% – Update OTM Support Documentation and Provide User Training:

– Update the current OTM training documentation, OTM support documentation, and update tracking logs of support issues.

– Support OTM users by conducting training sessions on an as-needed basis and ensure the OTM business users are following the outlined SOPs.

qualifications:

Experience level: Experienced

Minimum 5 years of experience

Education: Bachelors (required)

skills:

OracleEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.