Regional Program Manager Deploy Americas

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Program Manager Deploy Americas .

Microsoft’s Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI Regional Datacenter Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, COI is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in COI and be at the forefront of the action!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a successful Regional Program Manager Deploy Americas , your performance objectives include:

Create and maintain a program to identify best practices, design process and procedure documents, and socialize those across the Americas Region.

Create lessons learned documentation, best practices, and innovations on existing process/procedures and tools to improve efficiencies and productivity in post-RNI activities/

Utilize your knowledge to train, equip, and empower local teams to build and maintain a network which will support their campus through its entire lifecycle.

Collaborate with other Data Center Operation Regions and global teams to align post-RNI (Ready for Network Install) processes and procedures globally.

Create and manage end-to-end network project plans and ensure on time delivery.

Empower a culture of safety, security, and compliance in all aspects of data center activities.

Establish and enhance strong working relationships with customers in the network space.

Collaborate directly with site management and third-party vendors at new campuses and data centers to align best practices and deliver new locations quickly and reliably.

Plan, manage, and communicate end-to-end network project plans with stakeholders and teams.

Perform day-to-day project check-in and update to manage project delivery and quality.

Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.

Work with various Engineering, Operations, Electrical and Mechanical Engineers, Data Center Build Managers, and Regional Technical Infrastructure Managers during project planning and execution

Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

Qualifications

Required Qualifications:

High School Diploma or equivalent AND 3 years experience supporting IT equipment or related technology

OR 4 years experience supporting IT equipment or related technology.

3 years’ project management experience across large complex, cross-functional organizations

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor’s degree in Business, Engineering, Information Technology, Computer Science, or equivalent work experience in project or program management and/or large-scale networks

Experience delivering large network or other IT hardware projects.

Experience working with network technologies including TCP/IP, LAN/WAN, Routing, and Switching.

3 years’ experience in data center-related functions for large enterprise organizations.

Networking certifications (e.g. CCNA, CCNP, etc.)

Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.)

Project or program management certifications (e.g. PMI, etc.)

Data Center Operations Management IC5 – The typical base pay range for this role across the U.S. is USD $125,400 – $226,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $166,000 – $249,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 21, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .