Service Desk Technician

Service Desk Technician

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

To ensure effective support and technical resolutions to IT service desk requests

Provide On-Site support in a manufacturing plant

Manages IT service requests, incident management, problem management, event management, outage escalations and IT troubleshooting.

Monitors assigned queues, voicemail, web sites and other incoming communication methods

Establishes internal service delivery performance benchmarks, drives Quality Assurance engagements, drives Ticket Deep Dives and develops strategies/initiatives for improvement, develops IT Service Desk reports and reviews

Establishes and manages knowledgebase/solutions repositories and ensures new/updated processes, procedures, work instructions and knowledge are incorporated in a timely fashion in the knowledgebase and are available to the entire Service Center team

Collaborates with local IT groups at multiple locations with the delivery of service and support of the end user.

Follows best practices established by IT management.

Requirements:

Associates Degree in Information Technology, or 2 years prior experience in IT supporting a production/manufacturing environment.

Experience of ITSM and ITIL-based service desk systems

Project management experience

Experience working with external service providers

Why Permobil is a great next step for you!

1. You’ll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.

2. You’ll make your mark as part of our future

We collaborate with colleagues across borders toInnovate for Individuals. The impact you make personally could lead change around the world.

3. You’ll feel welcome from day one

We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

4. You can have a lifestyle you love

you’re always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love – at work and beyond.

Who you are

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.

Information

Please apply via our career page. We will conduct selection continuously so send us your application today!

For additional information about the position, please contact Manager title , Manager name , Manager Contact information .

For information about the recruitment process, please contact the recruiter, Recruiter Name , HR BP contact info .

For information regarding Permobils Privacy Notice, please visitprivacy.permobil.com (https://privacy.permobil.com/candidate)

Regarding positions located in the US:

Permobil is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.