Senior IT Manager, ServiceNow

As the Senior IT Manager, ServiceNow you will be key in driving the build out of the architecture, design, and implementation of company-wide functionalities within the ServiceNow platform. You will guide the end-to-end development and delivery of product features, aligning them with client requirements. You ’ ll shape the product ’ s vision, define strategic roadmaps, and craft architectural blueprints. This role can work remotely in most US locations with a preference for Chicago, IL or Battle Creek, MI areas.

Join our progressive team of IT professionals in an environment where you can learn and create innovative technology solutions to help our business flourish. By actively engaging with end users, you’ll gather continuous feedback, ensuring their voices resonate throughout the delivery process. Additionally, you ’ ll cultivate essential relationships, synthesize insights from diverse sources, and uphold business alignment.

A Taste of What You’ll Be Doing

Be a ServiceNow Champion – Advocate for ServiceNow’s product life cycle with business stakeholders. Prioritize operational support, set clear customer value goals, and define validation criteria for successful delivery. Continuously monitor and assess the product ’ s performance against established KPI ’ s to drive ongoing improvements.

Be Collaborative – Provide solutions for stakeholders that favor out-of-the-box functionality over customization. Foster internal client relationships, validate features, and align customer requirements with service level objectives. Collaborate with executive leadership and partner organizations to ensure successful product delivery.

Be Strategic – You’ll define the product vision and strategy, maintain a product roadmap, and prioritize new requirements. Collaborating with stakeholders, you ’ ll ensure successful delivery of product capabilities and features, focusing on business outcomes and a smooth transition to sustainment.

We’re Looking for Someone With

Bachelor’s degree and/or relevant work experience

Experience delivering ServiceNow full stack functionality and delivering features on one or more ServiceNow modules

Experience working in an IT service management (ITSM) environment

Experience defining and delivering systems’ support strategy, including business analysis and requirements gathering abilities

Experience leading projects following Agile methodologies

Successful track record in strategic planning and bringing products to market

Demonstrable experience with roadmaps, milestones, scoping/estimation and creating story maps

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page (https://www.kellanovacareers.com/en/working-here/hiring-process.html) to get insights into our hiring process and more about what we offer.

Need assistance throughout the application or hiring process? Email USA.Recruitment@Kellanova.com .

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page (https://www.kellanovacareers.com/en/working-here/benefits.html) & be sure to ask your recruiter for more specific information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com , and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

The best brands. The best people. The best you.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here (https://www.kellanovacareers.com/en/our-impact/equity-diversity-and-inclusion.html) .