IT Business Analyst

IT Business Analyst

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Please see Special Instructions for more details.

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Posting Details

Position Information

Posting Number S05810P

Position Title IT Business Analyst

UTSystem Title IT Business Analyst

Department OIT Platform Development

Location Arlington

Job Family Information Technology

Position Status Full-time

Work Hours Standard

Work Schedule

Monday to Friday

8:00 a.m. to 5:00 p.m.

With an understanding of the 24/7 support nature of IT services.

Open to External and Internal

Salary Salary is commensurate based on qualifications and relevant experience.

Duration Funding expected to continue

Pay Basis Monthly

Benefits Eligible Yes

Benefits at UTA

We are proud to offer a comprehensive benefits package to all our employees at the University.

https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:

https://resources.uta.edu/hr/services/records/compensation-tools.php

University Information

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100 . The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary

The Office of Information Technology at UT Arlington provides premier support and solutions to our Maverick Community. We are a team of highly skilled professionals who approach our work with pride, respect, and a shared purpose.

The IT Business Analyst for Service Now provides process improvement recommendations, business requirements planning, system configuration management, application testing, quality control, and reporting to user departments for specific application software used by departments, or the equivalent. The IT Business Analyst will also perform analysis of exception conditions, error processing, and workflow efficiencies for applications that they support.

Essential Duties and Responsibilities

Duties and Responsibilities

Collaborate with business and technical partners to understand current state processes, identify challenges and opportunities, establish target state processes, and determine project requirements and approach.

Perform problem/root cause analysis of business processes, workflow processes, and troubleshooting for user departments.

Work with associated business areas to resolve exceptions preventing normal business operations as they relate to software applications and business procedures.

Act as a liaison on behalf of Office of Information Technology and departments for technology related communications, projects, and meetings with technical staff/vendors as needed.

Identify and develop practices, test plans, business process documentation, and configuration guides

Perform other duties as assigned

Minimum Qualifications

Minimum Education Level

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or equivalent experience in a technical field.

Experience working with business users and technical staff to complete projects and change requests, identifying and analyzing business process models for departments, documenting current/to-be business processes, building test scripts and testing with departments.

Minimum Years of Experience

Two plus (2) years experience.

Preferred Qualifications

Knowledge, Skills and Abilities

Experience working with project management or development in Service Now or other ticketing systems.

Experience working with other enterprise software and/or development platforms.

Experience assuming project management role for software application projects, including agile methodologies for projects.

Comfort using Microsoft Office Suite (Teams, Word, Excel, Outlook, PowerPoint, SharePoint, Visio, etc.)

Excellent communication skills, attention to detail, and documentation skills would be most helpful for this position.

Other Requirements

Experience working with document imaging software like Highland Perceptive Content (ImageNow) or Hyland (OnBase) Software

All Information Technology staff – regardless of their unique position are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority to delivering customer service, with the understanding of the 24/7 nature of IT agreements with customers, and the responsibilities that it creates for them as individuals, in a constructive and collaborative manner with colleagues.

Working Conditions

In-Office and Remote Work as determined by department manager.

Use of standard office equipment, personal computer, and Microsoft Office Suite, general office conditions.

Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code.

Special Conditions for Eligibility

CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu .

Posting Detail Information

Number of Vacancies 1

Open Until Filled

Minimum Number of References Required 3

Maximum Number of References Accepted

Special Instructions to Applicants

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk ().

1. What is the highest form of education you have attained? (Please specify in your resume)

2. High School Diploma

3. Associates degree

4. Bachelors Degree

5. Masters Degree or higher

6. How many years of hands-on experience do you have working as a Business Analyst?

7. None

8. Less than 2 years

9. 2 to 3 years

10. 4 to 5 years

11. 6 years or more

12. How many years of experience do you have with project planning &/or management?

13. None

14. 1 to 2 years

15. 2 to 3 years

16. 3 to 5 years

17. 6 or more

18. How many years of hands-on experience do you have with Application Programming?

19. None

20. Less than 2 years

21. 2 to 3 years

Documents Needed To Apply

Required Documents

1. Resume or CV

Optional Documents

1. Cover/Interest Letter