Operations Manager (Cafe and Retail) – National Medal of Honor Museum

Description

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 15 attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors. Legends manages all operations across ticketing, special events, food & beverage and retail for Attractions partners.

NATIONAL MEDAL OF HONOR MUSEUM

The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients.

Neither a war memorial nor a military museum, the National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the life stories of ordinary people who made extraordinary choices above and beyond the call of duty.

The museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas.

Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and ceremonies.

The museum is also headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it. For more information, visit www.mohmueseum.org.

THE ROLE

The Operations Manager (Café & Retail) is responsible for managing all aspects of operations related to the museum’s café and retail experience including a quick food service outlet and gift shop outlet. The Operations Manager (Café & Retail) will lead hourly supervisor and front line level employees to execute safe and service focused operation.

ESSENTIAL FUNCTIONS

Manage all aspects of the operations for the café & retail outlets, including personnel management and scheduling, SOP development and execution, employee training, and facility management

Personnel management duties to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Direct and oversee the scheduling of hourly staff to guarantee proper payroll and budget management.

Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility, and corporation.

Attend department head meetings and weekly staff meetings. Develop and maintain a harmonious working relationship with all the other departments and the Foundation.

Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.

Investigate, analyze, and resolve operational problems and guest complaints. Conduct monthly staff meetings to discuss procedures, problems, policy changes and training.

Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws and assist in staff safety training.

Collaborate on efforts for compliance with OSHA, safety, and emergency policies.

Establishes operational quality control initiatives focusing on the proper techniques, servicing, and protocol required to ensure complete customer satisfaction.

Acts a liaison to third party subcontractors including Security, Facilities, and Janitorial to ensure operational and contractual needs are met.

Analyze café & retail throughput and experience metrics to ensure high guest satisfaction.

Assist with the development, management, and support of the fiscal and fiduciary responsibilities to the budget for the department.

Supports the Director of Operations as liaison with all local and national regulatory agencies ensuring facility and corporate adherence to required ordinances.

Acts as the operations subject matter expert for the point of sales system, including staff training and backend administrative tasks such as product building and reporting.

Partners with the Purchasing Manager to ensure café & inventory product levels are satisfactory and without disruption to guest experience.

Ensures that all local, state, and health, safety, and liquor compliance requirements are adhered to.

Responds and leads Guests and Staff in emergency situations.

Assist with Event Operations as needed.

Acts as “Manager on Duty” as assigned.

Perform other duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s Degree from a four-year college or university; preferably in Hospitality Management or Business Management

Must have 5 years of progressive experience in a major public attraction, sports venue, or guest facility

Excellent interpersonal, verbal, and written communication skills; ability to communicate effectively at all levels both internally and externally

Proficient in Microsoft Office and Adobe

Able to simultaneously manage a high level of detail across multiple business functions

Able to work independently and manage time effectively

Able to maintain customer confidentiality and work well within a team environment

Able to balance internal priorities with client expectations

Must have a minimum of 3 years of supervisory experience; preferably within a facility management industry

Knowledge of ticketing and POS systems

Ability to work a schedule with extended hours or irregular shifts including nights, weekends, and holidays

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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