Sr. Director, Operations

We are on a mission to become the worlds most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.S – owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories. By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing whats possible to elevate people and planet with our core values of Integrity, Sustainability and Drive guiding everything we do. To continue laying the groundwork, challenge whats possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us. SUMMARY:Responsible for directing, developing, implementing and administering the operations strategy and objectives to ensure the achievement of organization’s goals and objectives. This position reports to: Program Director and National Science Foundation Logistics and Transportation Managers. Responsible for managing and coordinating the distribution functions of freight movement, including shipments to both domestic and international customers, distribution centers, warehouses, and more. This role ensures the safe, secure, transparent, and efficient transportation of personnel, equipment, and materials across air, land, and sea for the entire United States Antarctic Program. GENERAL RESPONSIBILITIES:As the head of our program management supporting the United States Antarctic Program integrated supply chain, you’ll orchestrate the seamless movement of cargo, fuel, and personnel across air, land, and sea for the entire USAP. Your responsibilities span from strategic planning to operational efficiency. Key Responsibilities: Strategic Vision: Develop and execute supply chain strategies, ensuring smooth operations across Port Hueneme, CA, and Punta Arenas, Chile staging locations, and additional nodes as required. Transparent Tracking: Provide freight and commodity status on cargo, fuel, and personnel movements, providing real-time visibility to stakeholders. Cost Optimization: Analyze costs and market data to create competitive rate offerings, while negotiating service contracts with vendors. Meet revenue and cost containment budget levels. Employee Development: Prioritize training and development for our team, setting performance objectives and fostering continuous improvement. Efficient Operations: Manage shipment schedules to maximize carrier utilization while resolving any operational issues. Work closely with other departments to ensure that operational service offerings meet customer requirements. Customer-Centric Approach: Align company interests with customer needs, identifying enhancement opportunities for efficient shipping and receiving. Financial Goals: Collaborate with senior leaders to meet financial objectives, improve customer relations, and enhance profit margins. Long-Term Planning: Establish comprehensive goals for performance and growth, ensuring efficient and economical outcomes. Establish performance objectives, internal/customer metrics, and continuous improvement opportunities. EDUCATION:Bachelor’s degree in business, administration, transportation, logistics, or a related field; or a combination of post high school education equivalent experience equal to nine (9) years. TECHNICAL PROFICIENCY:Proficient in Microsoft Office products, including Excel, Outlook, and Word. Knowledge of U.S. transportation, DOT regulations, and import/export regulations. Familiar with logistics and transportation principles, concepts, and methodologies including inventory management, moving product via various modes, cost analysis, and resource optimization. Knowledge of Transportation Management Systems and Warehouse Management Systems. Knowledge of IBM Maximo encouraged. Proficient in Microsoft Office products, including Excel, Outlook and Word. COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report, and use data and other information concerning assigned activities. Ability to function effectively with, or as part of, a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences, and other written materials. Knowledge of the concepts, principles, and practices of import forwarding and customs brokerage in a domestic and/or international capacity. Ability to apply skill sets and demonstrate proven experience developing, improving, and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope. Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships with internal/external business partners. Ability to evaluate process effectiveness and develop change or alternatives. Ability to function effectively with, or as part of a team. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to effectively manage projects that may vary in nature and scope. Ability to analyze problems, synthesize ideas and contributions, present solutions for discussion, and facilitate and negotiate successful resolution. Ability to provide subject matter expertise, counsel and effectively influence others at various levels within the organization. Knowledge of and ability to conduct need, trend, feasibility and performance assessments. Knowledge of and ability to apply the concepts, principles and practices of change management. OTHER:Travel required. Periodic travel to Antarctica, Chile, and other program stations may be required. Must have a valid and current Passport. JOB SCOPE:Position impacts multiple business units/segments. WORKING CONDITIONS:Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time. May be exposed to extreme conditions during site visits to include extreme cold weather. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels, and potentially dangerous equipment. /Salary Range – $138,750 thru $222,000/ /California 14%, Colorado 3%, New York City 25%, Washington 9%/ /Pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training./ Job: Operations Organization: DFTS US 9036 Title: Sr. Director, Operations Location: CO-DENVER Requisition ID: DEN000004