UX Designer (Customer Billing/Backfill)

Job Description

Insight Global is seeking a Senior UX Designer. This team will be supporting customer facing design for mobile and web applications that focus on the Customer Billing, Payments and Account Maintenance workflow. The candidates shall be responsible for building and delivering on end-to-end User Experience (UX) Design across digital touchpoints. Candidates will be designing for all digital platforms, work in agile environments to communicate and lead design specs with stakeholders, as well as implementing design strategy across a design system already in place.

Initiatives include, but are not limited to:

 Create persona and scenario development.

 Concept iterations and ideations for design implementation.

 Create detailed and comprehensive system documentation to be utilized across all digital channels.

 Work within a design system to build new experiences by utilizing end to end UX design processes such as research, ideation, user analysis, design analysis, wireframing, prototyping, journey mapping, flow charts, and production.

 Use Figma to create design mockups.

 Ability to build service blueprinting for applicable designs to show omnichannel impacts.

 Design tasks that improve the quality of delivery and reduction of defects across consumer design needs.

 Implement responsive specs across mobile, tablet, desktop, and web applications.

 Ensure proper documentation for modules, templates, and logic flow systems.

 Collaborate with technical development teams to create awareness around design challenges and show design impact based on design decisions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Globals Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

4 years of UX design experience at the enterprise level

Experience supporting consumer facing products for billing and payment or e-commerce applications

Great communication and deck building skills to present design findings

Strong experience with the UX Design process — ideation, research, user analysis, flow charts, prototyping, wireframing, etc.

Understanding of using design strategy principles to make design decisions

Advanced experience with Figma

Background with taxonomy and Information Architecture Portfolio with case studies that show the full end to end design process null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.