Senior Manager, Quality

Reference #: R27856
By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
At Integer, our values are embedded in everything we do.

Customer
We focus on our customers success
Innovation
We create better solutions
Collaboration
We create success together
Inclusion
We always interact with others respectfully
Candor
We are open and honest with one another
Integrity
We do the right things and do things right
The primary purpose of this role is to lead the manufacturing site or sites assigned to ensure they meet and continue to meet customer requirements while remaining in compliance with the associated quality management system policies and procedures. You will provide leadership for a team of Quality function professionals, including any combination of Quality Supervisors, Quality Engineers, and individual performers. As a manager, you define and champion the evolution of the core elements of the local Quality System to standardize with the overarching Integer QMS. You are responsible for the entirety of the local quality management system which includes but is not limited to Management Review, CAPA, Complaint Handling, Document Change Management, Design Control, Production control, internal and Customer nonconformance management, Supplier Quality Audits, and Internal QMS Audits.
This role may also serve as the management representative.
You adhere to company policies and procedures and all safety and quality requirements including, but not limited to: Quality Management Systems (QMS), Environmental Management Systems (EMS), U.S. Food and Drug Administration (FDA) regulations, Company policies and operating procedures, and other
regulatory requirements as required within your location.
You are accountable for preventing and correcting quality related gaps in existing processes and systems and driving process improvements required to enable the organization to execute at a more accurate and efficient level.

Build & develop teams:
You lead, coach, and develop a team of quality professionals in support of one or more product lines or process areas within a design/manufacturing site or a business category.
As an element of our belief that we all Own Quality, you establish a culture of quality amongst your team and across the site and/or business and establish the expectation for compliance to the established Quality Management System.
You establish objectives for your team members, ensure effective communications throughout the team,
and provide active support for each team member to aspire to accomplish the Individual Development Plans
that each one establishes as a means of professional skills development.
Your leadership style encourages teamwork, cross functional consensus building and ensures
accountability within your team and across the interactions your team members have with others inside and
outside Integer.
You promote a diverse and inclusive work environment where your team feels supported and openly
communicates opportunities and issues knowing they share a feeling of mutual trust

Manufacturing Support:
You serve as a key interface, directly and regularly, with internal and external customers.
You are a key contributor to the site or business Hoshin plan ensuring that the strategies for driving the
Quality initiatives consistent with the journey to differentiated quality are specified and prioritized.
You are responsible for ensuring the completion of projects as assigned to you.
Proactively, you manage the risk(s) associated with quality concerns.
You provide input into and manage yourdepartment budget, department strategic plans and quality plans.
You are the functional level support to your team ensuring that rigorous root cause analyses have been
initiated and/or completed.
Based on your assessment of a specific situation, you may recommend and coordinate cross functional
and/or organizational support to resolve an issue.
You promote a diverse and inclusive work environment where your team feels supported and openly
communicates opportunities and issues knowing they share a feeling of mutual trust

Support Site Quality Activities:

You exemplify Quality- “I own Quality.” You are a standard bearer for Quality in everything we do at
Integer, contributing to the successful attainment of our quality Key Performance Indicators and journey to differentiated quality.
You champion the development of and deployment of the systems and tools to drive innovation and
continuous improvement within the Quality Management System.
You may perform other duties as needed and as directed by your manager

Support Non-Conforming Material Process:

You will ensure that the investigation and disposition of non-conforming materials meet all necessary
internal and customer requirements and assure efficacy of corrective actions to prevent recurrence.
You will lead and manage product complaint investigations.
You will initiate and facilitate plant CAPA activities that result from the analysis of data from complaints,
supplier quality, nonconforming material, training effectiveness, and root causes analysis.
Through observation of processes and analysis of data, you will establish root cause of product and
process failures to drive the appropriate improvement activities.

Provide support of Integers Strategic Imperatives:

You embrace the Manufacturing Excellence culture based on the Integer Production System and its five focus areas:
Strategy Alignment through Site Hoshin Plans, quality planning meetings, as Quality representative at site Plant Leadership team meetings, and through site all-hands communication meetings.
Leadership of Sustained Change by identifying opportunities to continuously improve our processes and products and ensuring implementation of such changes comply with all customer contractual obligations and regulatory requirements.
Standardization through workplace organization & visual controls (5S), Manufacturing Standard Work, robust training & certification programs and the adoption of Quality policies and procedures that are aligned to and harmonized with the enterprise (Integer) Quality Management System.
Associate Engagement promoted through the collaborative problem solving, that includes working with associates at all levels of the organization, and through participation in behaviorbased safety programs, and improvement idea and suggestion systems.
Systems & Process Optimization through adoption of principles of built-in quality, optimized scheduling & material system designs, work cell design, and total productive maintenance.

How you will be measured:
The specific measures listed below may be subject to change and are not intended to be an all-inclusive list
Safety is our highest priority; you are an active supporter of the Integer Environmental, Health & Safety programs.
You have defined Goals and Objectives specifying key projects and expected milestones to achieve.
o Quality metrics that the site and/or business must achieve: Customer Complaint Rate, NCR rate, Complaint Cycle Time, CAPA Cycle Time, Supplier Performance metrics.
o Delivery on time and in full for acknowledged customer shipments, particularly those that are directly impacted by the results of projects that your team is assigned to lead and de