Bellperson | Full Time

Location

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.

Responsibilities

Use friendly and appropriate expressions when engaging guests

Be fully acquainted with the different points of interest

Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices, or meeting rooms

Ensure that the public areas, bell closet are maintained, clean and tidy

Follow-up with guest complaints to ensure that any problems are resolved

Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area

Utilize bell carts effectively and with caution

Ensure the floor is covered 100% of the time, including the Front Desk

Direct guests to the Front Desk or meeting rooms or call shuttle for guests as needed

Assist, retrieve and load luggage for guests

Notify the Front Desk and Guest Services of VIP arrivals whenever possible

Engage in conversation with as many guests as possible

Attend all designated staff meetings and training sessions

Complete all tasks assigned by manager

Aid guests in locating other areas of the hotel (walk them to destination if possible)

Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

Must be at least 18 yrs of age

Must have a valid drivers license and clean driving record

Lift, carry, and place objects weighing up to 50 lbs. without assistance

Move, push, and pull objects weighing up to 100 lbs. without assistance

Stand and/or walk for an extended period or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-VA-Hot Springs

Posted Date10 hours ago(10/8/2024 10:06 AM)

Requisition ID 2024-115259

# of Openings 2

Category (Portal Searching) Guest Services