Associate Field Service Representative

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZWUSStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

Work Flexibility: Field-based

Shift: Monday – Friday, 8:00 AM – 5:00 PM

Radius: Florida, Alabama, Mississippi, Georgia

Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Who We Want:

Self-starters.   People who thrive in an autonomous work atmosphere. Go getter mentality.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

What You Will Do:

As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment. Additional responsibilities may require you to:

Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.

Independently manage work calendar and travel schedule.

Serve as company liaison with customer on administrative and technical matters.

Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics.

Collaborate with senior-level Field Service Representatives and Stryker Sales teams.

Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.

Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to field service reports, expense reports and service checklists.

Travel and assist in other Field Service team members territories; instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates; installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.

What You Need:

Required:

High school diploma or equivalent

3 years of relevant experience

Preferred:

Associate or bachelor’s degree

Previous experience as a technical field service professional or in a relevant capacity

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.