Office Supervisor

Job Title: Office SupervisorJob Description

Manage incoming customer inquiries via phone, email, and website submissions. Assist customers with placing orders, tracking shipments, and resolving any issues that may arise. Update customer information in the database and ensure accuracy. Collaborate with other team members to ensure efficient and effective customer service. Report customer issues and follow up with next steps. Monitor daily ship queue to control shipping costs to achieve effective on-time and quality deliveries. Meet performance targets related to customer satisfaction, order accuracy, and response time. Stay up-to-date with product information, promotions, and policies to provide accurate information to customers. Identify opportunities to improve customer experience and suggest solutions to management. Educate, encourage, and incentivize customers to place their orders on the website.

Hard Skills

Customer Service

Order Management

Database Management

Shipping Cost Control

Performance Monitoring

Reporting

Soft Skills

Communication

Collaboration

Problem-Solving

Customer Focus

Attention to Detail

Job Type

This is a Contract-to-Hire position with a duration of 3 Month(s).

Work Site

This is a fully on-site position in Memphis, Tennessee.

Work Environment

This person will be working on-site in the office.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.