Customer Care Specialist I Residential – R-104685

This is a job for a Customer Care Specialist I Residential with a company located in the Columbus, MS area.

Job Summary: As a Customer Care Specialist, you will be responsible for securing new recurring revenue from residential prospects and securing new incremental revenue from existing customers by pro-actively communicating with the prospect or customer through in person visits.���

Responsibilities: Gains familiarity with Customer Care concepts, procedures and methodologies. Performs entry-level assignments within a specific region or business area. Responds to customer-generated tickets and provides thoughtful, personalized communication. Asks questions and actively listens to customers to understand their issues, always demonstrating respect and concern. With guidance, assists with or performs a range of customer support duties, including Providing billing and pricing information to customers. Resolving standard issues remotely and/or educates customers on steps for issue resolution (i.e., for price, billing or payment questions). Tracking down information needed to accurately and appropriately respond to customer questions and needs. Arranging product returns / exchanges. Performing adds, change, delete requests in hosted platforms. Scheduling service appointments if the problem cannot be remotely resolved. Training customers in product use and functionality. In all cases, follows established procedures, escalating difficult or unexpected issues to more senior team members or supervisor for help and/or resolution. Promotes Cable One products, features and services for potential upselling. Documents customer inquiries, status and resolution. Follows up with customers to ensure satisfactory issue resolution. Learns and complies with Cable One Customer Care practices and policies.

Qualifications: A minimum of one year of proven sales experience; or 2 years of college; or equivalent combination of sales experience and college education. Stable work history. Must have a valid drivers license, reliable transportation/vehicle where applicable and automobile insurance as required by Hargray. Always maintain proper appearance/attitude to represent Hargray in the community. Must have basic mathematical and computer skills. Must be able to work in adverse weather conditions, walk for extensive periods of time, and lift to 50 pounds. Must be able to work evening and weekend requirements. Proficient time management skills and ability to prioritize. Must demonstrate strong written and verbal communication skills. â?¯ 

Equal Opportunity Employer — minorities/females/veteran/other individuals with disabilities/Sexual orientation/gender identity.