Public Safety Agent – Part-Time

Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create an unforgettable experience for our guests! When joining our team, you will also gain access to DAY ONE medical, dental, vision benefits alongside a whole slew of voluntary benefits such as disability, accident, pre-paid legal, critical illness, company matched 401k and so much more. Did I mention FREE DOWNTOWN PARKING and FREE EMPLOYEE MEALS each shift? Vacation, Sick, Holiday, Personal Days too! Let’s not forget our completely awesome employee events each year!

Some benefits may only be available in a full-time status, but lots of perks for part-time team members too!

Position Summary

The Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Ca mpus includes 4 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet g uests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and ac t as roving or posted security. As the “eyes and ears” of the building, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are on the “front line” and will experience the excit ement and energy of the event. Assists in event related activity as required.

Essential Functions

Greet guests as they enter and leave the facilities

Answer questions ; resolve complaints, and give directions

Enforce venue policies and procedures

Report suspicious activity and violations of campus policy

Respond to guest conflicts, medical situations, and other incidents

Provide crowd management and assist with crowd movement

Secure locations and prohibit access to unauthorized individuals

Challenge unauthorized personnel in restricted areas

Follow established code of conduct and safety procedures

Provide exceptional service to all patrons

Perform regular and routine security rounds of the campus ; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed

Complete detailed repo r ts on activity during shift

Complete Written Incident reports

Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure

Operate and monitor computerized fire alarm system and surveillance camera

Operate company vehicle to transports employees or patrons around campus

Take appropriate action in the event of an emergency

Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed.

Must feel comfortable when around large groups or speaking to a guest, as needed

Understands the importance of providing customer service and in understanding of “The Magic is in the Details”

All other duties and responsibilities as assigned

Job Requirements : (Some may not be required, but preferred)

Surveillance (CCTV) Skills, preferred but not required

Working knowledge of S ecurity and Public Safety functions

Customer Service Techniques

Fire Alarm System

Basic Knowledge of Microsoft Office Applications

Must be able to u se a Two-Way radio at all times

Must maintain a profe ssional appearance at all times

Must be able to keep information confidential

Valid State driver’s License

Must be able to pass B ackground check

Required upon hire or within 120 days of hire if not certified

NIMS ICS 100

NIMS ICS 700

CPR , First Aid, AED (maintain through employment)

Obtain security license under the Ohio Department of Public Safety (maintain through employment)

Experience: P revious experience as a Security officer . Law enforcement, Military, F ire, or Emergency Medical Service b ackg r ound preferred ; but not required.

Skills/Aptitudes: Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand /walk for up to 8 hours ; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred .

Working Conditions : May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.

TO APPLY:

Apply at: www.columbusconventions.com/employment

Hannah Raines

ASM – Greater Columbus Convention Center

400 N High Street

Columbus, Ohio 43125

PHONE: 614-827-2608

FAX: 614-827-2537

ASM Global is an equal opportunity employer. It is the policy of ASM Global to prohibit discrimination and harassment of any type and to afford equal employment opportunities to Team Members and applicants, without regard to race, color, religion, sex, national origin, ancestry, age, disability, genetic information, gender identity, gender expression, veteran status, pregnancy, parental status, sexual orientation, military status, protected veteran status, or any other protected class. ASM Global will take action to employ, advance in employment and treat qualified Veterans and disabled Veterans without discrimination in all employment practices.