Engineering Intern – Service Engineering

Job Title:
Engineering Intern – Service Engineering
Req ID:
46211
Job Category:
Engineering
Mentor, OH, US, 44060
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Our Engineering Interns gain experience in the Service Engineering Team and the duties around product service requirements, developing and implementing service programs and deliverables for aftermarket support. With a focus on building an exceptional Customer Experience, this includes involvement in new product development to ensure products are designed for serviceability and service programs/support are available at product release.
Key Internship Info:
Dates: Summer 2025 (May-August)
Location: Mentor, OH
Work environment: Onsite
Duties
Building knowledge and hands-on skills related to engineering team strategy, data driven success measures and building an exceptional Customer Experience.
Learning troubleshooting equipment problems, assist in determining best practices for troubleshooting/repairs, video shooting of troubleshooting/repairs, and video editing to produce video content for field technicians.
Supporting creation and documentation of procedures/processes, technical training and associated documentation.
Creating and interpreting data to improve product reliability, improve service delivery and service cost over the life of a product.
Assisting in investigating field issues to resolve immediate equipment problems and analyze root cause to help drive product design improvement and service routines/ process changes.
Reviewing electrical/plumbing schematics and equipment drawings/specifications to help with development of support tools, installation and service procedures and parts sourcing.
Assisting in providing technical and parts support to technicians in the field via a phone and possibly on-site.
Experience Skills
Minimum 2 years college coursework completed towards Bachelors program including courses in electrical, mechanical, or biomedical Engineering.
Drafting or courses in technical documentation focused on reading and using schematics and specifications for troubleshooting and parts sourcing.
Computer skills: proficient in Microsoft Word, Excel, and PowerPoint.
Demonstrates excellent verbal and written communication.
Video editing and production experience a plus.
Writing/communication courses – Technical writing and communication courses not required but a plus.
Project management and data analysis courses a plus.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and