Customer Service Representative – Whitmore Lake

Customer Service Representative – CES

Job Overview:

The primary function of the Corrigan Environmental Solutions CSR is to communicate with the customers, take orders and bill out invoices.  When taking orders, you will need to be educated across our wide range of products. This is a full-time, non-exempt position reporting to the CSR Department Manager. 

Essential Job Functions:

Service customers via emails, over the phone, or face to face.

Take orders from customers .

Handle Customer billing and cash deposits

Track vehicles weighing in and out

Communicate with yard/loader operators regarding Customer orders

Assist Customers at the front counter, answer calls, take/schedule delivery orders

Run Daily Weight Report for all tickets finalized for the day

Assist in separating mail

Possibly prepare deposits on weekends

Able to answer main switchboard, assisting the receptionist if needed

Process driver tickets and invoicing

Listen to the customer queries patiently and solve it

Respond to the problems of the customer promptly

Maintain records of interactions with the customers in an orderly manner

Must be articulate and a confident communicator

Extremely efficient and accurate with data entry, Proficient in MS applications

Must demonstrate patience when communicating with customers

Knowledge of customer services ethics, principles and procedures

Proficiency in administrative and documentation procedures

Versatile and willing to adapt to a situation with a customer

Coordinate with the internal department and/or supervisor to find solutions and resolve matters

Maintain a follow up on the customer, to ensure they are satisfied with our company

Follows company quality, safety and environmental guidelines as well as employee handbook policies

Able to handle loud background noise, high stress situations and frequent interruptions

Strong interpersonal, organizational and reasoning skills

Demonstrate professionalism; be courteous and friendly to customers and co-workers at all times.

Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences.

Regular and reliable attendance and presence at work

Ability to stand/sit for several hours in a row

Operate in a constant state of alertness and safe manner

Perform any duties as may be assigned

Must be able to lift up to 75lbs

Qualifications / Experience / Education:

High School Diploma or equivalent and 2 years of related experience.

Strong computer skills including but not limited to Microsoft Word and Excel.

Able to pass 7-year criminal background check.

Why Join the Corrigan Team:

Corrigan is a large company that operates with a small feel.  Our culture is best described as hard working and ambitious.  We are constantly looking for opportunities to say “yes we can” with a goal of total customer satisfaction while providing our products and services safely.  Corrigan is a fast moving, quickly growing company that empowers our employees to be the best they can be with room for advancement throughout all branches of the organization.  

Benefits:

Corrigan Oil offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Medical, Dental & Vision Insurance  – Eligible 1st of the month after employment begins. 

Life Insurance.  Short-Term Disability Coverage.

Vacation & Personal Time.

401(k) – Company matches 50% up to 5% employee income.

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