Patient Access Rep I

Job Title: Patient Access Rep I

Job Description

Summary: The main function of a patient access representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.

Job Responsibilities:

– Act as a liaison between the customer base and patients.

– Resolve routine customer requests with products or services via inbound/outbound calls or the Internet.

– Speak with customers in a courteous, friendly, and professional manner using protocol procedures.

– Inquire, clarify, and confirm customer requirements and understanding of the solution.

– Provide additional customer education and information as needed.

– Qualify and establish inbound new customers requesting products and services.

– Work in multiple databases to research complex issues and questions.

– Notify clients of test results in a timely and accurate manner.

– Review test forms for accuracy and report any discrepancies.

– Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Hard Skills

Knowledge of Microsoft Office

Understanding of medical terminology used in clinical setting

biology

Soft Skills

Strong verbal and written communication

Courteous with strong customer service orientation

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.