Customer Support Specialist (International) – The Toro Company

Who Are We?     

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world – class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

This role will provide exceptional order-to-invoice customer relations experience for assigned accounts. They will work with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements.

What Will You Do?  

In order to grow and build a successful career with The Toro Company, you will be responsible for :   ​ ​ ​ ​

Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s)

Produce and distribute order management reports to customers to optimize consolidation of truckload shipments

Process shipments for international customers in accordance with export regulations

Support and interact with sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements

Maintain knowledge of Toro product

Maintain best in class responsiveness to correspondence with internal and external customers

Identify and communicate any issues which would delay or impede prompt shipment of orders

Document and update departmental procedures as needed

Take lead in periodic projects and activities such as LEAN process improvements

Complete ongoing learning and education to ensure competence with growing and changing needs of the corporation

All other tasks and projects as assigned

What Do You Need?  

To be considered for this role, an individual should meet the following minimal requirements:   ​

Level I = HS Diploma with 3-5 years of relevant experience; Bachelors degree with 0-3 years related experience.

Level II = Specific skillset in international logistics/customer service to qualify for level II.

Excellent verbal communication skills to effectively communicate

Proficient written communication skills to effectively communicate

Ability to organize, assemble, and arrange resources to meet goals

Skilled data entry and system navigation skills

Ability to maintain composure during stressful situations, remaining focused on the ultimate objective

Strong interpersonal skills to support interaction and development of relationships with a wide-range of internal and external customers

Capacity to work independently as well as within a team-oriented and collaborative environment

Proficent in Microsoft Office programs, including strong keyboarding skills

Experience with order related systems; SAP and product knowledge and configurations desired

0 to 10% travel (domestic and international)

What Can We Give You?     

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ   location a variety of perks , including: 

Dress for your day – We know youre more productive when youre comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment. 

Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters! 

Food – Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day. 

Wellness – The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.

Volunteerism – The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community. 

Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.  

Flexible Work Arrangements – This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part- time, has promoted team-building and flexibility . ​ #LI-Hybrid

Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities .

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We are committed to creating an inclusive environment for all employees.