Patient Access Representative I

Work Shift:

Day Shift

Time Type:

Full time

Department:

CC017117 Access Specialty Care Clinic

Summary:

Monday – Friday, 8:00 a.m. – 5:00 p.m. — On-Site

Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Additional Information:

Monday – Friday, 8:00 a.m. – 5:00 p.m. — On-Site

#AC2024

Required Education:

High school diploma or general education degree (GED)

Recommended Education:

Associates degree or equivalent from two-year college program or technical school or nursing diploma, Bachelors degree from four-year college or university, Certificate from college program or technical school

Required Work Experience:

Recommended Work Experience:

Administrative Support – DirectEpic experience, Related Field – 1 year of experience

Required Certifications:

Recommended Certifications:

Description

1. Schedules all patient appointments and ensures referrals are obtained.

2. Meets or exceeds expected productivity and accuracy standards.

3. Greets and engages patients, families and visitors in order to provide a positive first impression.

4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.

5. Completes discharge scheduling and ensure follow up appointments and tests are scheduled.

6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.

7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.

8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager

“Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

“We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

“Care, love, and hope for children!” Kathy – Administrative Assistant

“When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Arkansas Childrens provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Childrens will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.