Fitness Trainer

Key Characteristics

– Exhibit a positive and upbeat attitude.
– Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
– Pride yourself on your work while being punctual, reliable and dependable.
– Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
– Act with integrity and show respect to everyone around you.
– Exhibit strong communication skills and have an ability to listen and empathize.
– Inspire and motivate others to achieve their goals.
– Quickly apply information you learned during the online and hands-on training.

Essential Duties and Responsibilities

– Member Engagement through Training Duties
– Operate the Planet Fitness PE@PF program, including creating the schedule for members. This includes Orientation and DYOP (Develop your own program).
– Proactively engage with members on the club floor regarding their fitness goals; instruct them on how to safely use the equipment and provide support as needed.
– Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
– Frequently perform a comprehensive walk of all fitness areas to ensure a great member experience. Quickly address issues as they are identified.
– Perform prospective member calls and tours; assessing their membership needs and offering Trainer services.

Front Desk Tasks (as needed)

– Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
– Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
– Resolve member concerns and escalate to a Manager as needed.
– Cleaning and Maintenance (as needed)
– Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
– Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

Qualifications/Skills

– 6-12 months of experience in a customer service environment is preferred.
– Must be 18 years of age or older
– Ability to pass a background check
– Willing to become CPR/AED Certified (Training provided by Planet Fitness)
– Nationally Certified Training Certificate required
– Basic computer proficiency

Physical Demands

– Continual standing and moving throughout the club to accomplish tasks during shift.
– Continual communicating in person or on the phone to exchange information during shift.
– Must be able to lift up to 75 pounds.
– Will encounter toxic chemicals during shift.
– Frequent cleaning and sanitizing of equipment and facilities.
– Moving self in different positions, including bending and twisting, to accomplish tasks.

Healthy and Safety Requirements

– All employees of Planet Fitness are responsible for contributing to a safe and healthy workplace.
– All employees are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Equal Opportunity Employer