Director – Digital Product Management (Insights)

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. Within GCS, the Corporate Program Product Management (CPPM) organization spearheads the creation of best-in-class payment experiences and capabilities meeting the evolving needs of G&L and US Middle Market customers.

CPPM is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features, and partnerships underpinned by seamless digital experiences. As part of our corporate program, insights are a critical way we deliver value to our clients.

As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. With this newly created role, the Director, Digital Insights, Product Management, will help lead the strategy, product roadmap, and evolution of our digital insights assets.

Key Responsibilities:

Lead strategy, positioning, and roadmap insights products for the G&L and Middle Market segment

Identify risks and opportunities within our current landscape, setting up governance structures if necessary

Gain deep understanding of the client to inform key decisions about how insights are structured and delivered

Lead a team whose current responsibilities include handling digital insights products related to our ESG initiatives

Build business cases to support strategic investment for future product enhancements in both @Work and other insights investments

Partner closely with various functional teams including: Product Development (CIPD), GCO, Field, and Marketing

Develop, own and lead key performance metrics to help ensure performance issues are identified and resolved, and identify impact to revenue

Requirements/Qualifications:

Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution

Sharp commercial savvy and established experience crafting pragmatic/customer-centric strategies

Proven understanding of our core corporate products and the needs of our Middle Market and Global & Large customers to drive customer-centric solutions

Solid understanding of and interest in the future of travel and the evolution of the travel ecosystem (e.g., emergence of new disruptors)

Critical thinker who leads with an external perspective and thrives in a fast-paced environment

Rigorous and data-centric leader – able to steer towards insight and customer-based decision-making

Outstanding written and verbal communication skills, with proficiency presenting to executive audiences and leading robust governance forums

Strong collaborator with the ability to navigate a complex partner map and influence others

Outstanding people leadership skills developing high-performing teams

Experience partnering with sales/business development organization and partner management

Preferred Qualifications:

Familiarity with data analytics and Agile methodologies

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York

Other Locations: US-Utah-Sandy, US-Georgia-Atlanta, US-Florida-Sunrise, US-Arizona-Phoenix

Schedule Full-time

Req ID: 24019262