Specialty Support Representative

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200 needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

The Specialty Support Representative, Employee Pay Services, is responsible for providing world class support and timely payment processing for UKG’s customers who utilize our Employee Pay product offering. The ideal candidate will have a good understanding of payroll and banking processes, and provide exceptional customer service to new and existing customers. The candidate must have a commitment to meeting deadlines and must be comfortable working under pressure.

Duties and Responsibilities:

• Providing world class support and responding to all customer inquiries within service level agreements for our Employee Pay offering.

• Facilitating stop payment and ACH Reversal requests with the bank on our customers’ behalf.

• Meeting required internal and external deadlines based on bank cutoff times.

• Responsible for notifying and partnering with customers to resolve urgent payroll funding matters.

• Monitoring for, researching and resolving payroll exception items.

• Resolving check verification calls from check cashing institutions

• Partnering with various internal departments to research and resolve Employee Pay-related inquiries.

• Assisting other internal departments with the setup and launch of new Employee Pay clients.

• Assisting with training other personnel on best practices.

• Generating reports for external and internal customers.

• Providing input and recommendations for new processes and policies in order to improve efficiencies and the customer experience.

• Additional duties to be assigned

Basic Qualifications:

• 1-2 years UKG Pro Core customer service experience

• Exceptional computer skills

• Excellent organizational, communication, and interpersonal skills.

• Excellent analytical skill set with the ability to think outside the box to solve problems.

• Strong attention to detail and adherence to deadlines.

• Ability to multi-task and follows through on commitments

Preferred Qualifications:

• Bachelor’s degree in Accounting, Finance or a related discipline preferred.

• FPC or CPP Certification

• An ability to work well under stress in a rapidly changing environment with changing job requirements

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)      

View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)     

UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .  

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com . 

The pay range for this position is $33,400 to $48,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers  

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.