Customer Service Advisor Intern

Customer Service Advisor Intern

Date: Oct 14, 2024

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID: 83274

is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!

Position Specific Description

This position manages small to medium-business customers. You are responsible for account management and handling most customer inquiries in this role.

Job Duties & Responsibilities:

Provides responsive multi-channel communication options for customers

Conducts proactive outreach to lower-tier customers following the organizational structure

Utilizes basic knowledge of the utility market trends and assists customers with issues and questions

Provides information on demand-side manegmanagementrams

Participates with corporate functional areas and has some involvement with community organizations

Performs other job-related duties as assigned

Preferred Majors:

Business Administration/Management

Marketing

Communications

Environmental Science/Studies

Public Relations

Energy Management

Economics

Customer Service Management

Job Overview

To be considered for an internship, you must be actively enrolled at a college or university as a full-time student seeking a bachelor’s degree or higher. You must also have a current cumulative GPA of 3.00 or higher (on a 0.00 to 4.00 scale).

Job Duties & Responsibilities

Assists department with assigned projects

Completes challenging projects and assignments

Presents final project to senior leadership at the end of the internship

Assumes responsibility for own travel, lodging, and transportation necessary to be available for the program

Performs other job-related duties as assigned

Required Qualifications

High school grad / GED

Maintain active enrollment in a Bachelor or higher degree program

Maintain cumulative GPA of 3.0 or higher

Preferred Qualifications

None

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.

Employee Group: Non Exempt

Employee Type: Intern

Job Category: Intern

Organization: Florida Power & Light Company

Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.